The UPS Store

These people are amazing and friendly. Extremely helpful.

Horrible Service, My dad went in 3 different times yesterday to send an amazon item back. The two employees there didn't help him and sent him to a different store instead. Claiming they didn't have the correct size box, we put it in a box and they still didn't help him on his second visit. My sister got off work went with him to take the package and they scanned the code and took the package with no issue.

Wow. Just got a call from these guys. Our elderly friend sent us a package and instead of just letting us pick it up after paying for service here from 2013-2020, they wanted a $20 pickup fee or would return to sender. I told the lady (Stephanie) that it was unfair to a long-term customer, and she said, "well, we're under new management." There is another UPS Store on Calistoga Road and 4th Street that I would highly recommend over this extortion act.

This is a friendly and well run UPS store. Among other things, we utilized their Notary services which we excellent and reasonably priced The store location is easy to get to and park at. Even though this UPS store is not the closest one to my home, I will be using this as my regular store thanks to the great service received.

9/28/23 this store was taken over by new owners and there already doing a horrible job messing up packages and referring me to different ups so they don’t have to deal with me they should just close down

I can not say enough good things about the UPS Store on Mendocino. Amy has been helping me this past year with shipping to my son in school. She is so helpful and cares about her customers. I am grateful for the help she has given me.

I have to praise Amy who works there. There were 2 people in front of me and someone on the phone. She helped them with such warmth and kindness. It makes me want to make this my usual UPS stop. What a lovely experience at a UPS store!

First time in this store and it's probably the best shipping experience (UPS or otherwise) that I've ever had. The woman who helped me - Amy - was so dang pleasant, informative, fast, and polite. The customer service industry needs more people like Amy.

Also it helps that their envelope prices we're half the cost of Walgreens. Will forever come back to this store to ship anything in the future.