Carlton Hotel

The room had recently been renovated and the finishes were nice enough. The key card did not work at first and had to be reset by the front desk. Not much in the way of amenities, likely due to the construction. Was placed in a handicap accessible room, but staff did not make that known at check in. Housekeeping came by early the morning of check out, presumably to start cleaning early. Other guests nearby had a dog in the room which was somewhat annoying.

I would like it more if the walls and windows and floors and ceilings were thicker. I can hear people showering and coughing next door and the construction going on is almost 24/7. The only saving grace of this seemingly run-down but 'classic style' hotel is that the staff is very sweet and helpful and accommodating. 5 stars for service 2 stars for the quality of my stay and I still have to deal with it for 3 more nights. Ugh.

Nice hotel at a great price. Pretty central location, not super close to much be in the middle of everything. They were undergoing some renovations but nothing that bothered us. 4 stars for two reasons, the AC unit in our room did not turn off the first night, some issue with the controller, however we notified the staff and it was fixed the next night. Next I received a random $30 for the mini bar, however after calling the accounting group it was removed.

Lovely hotel with a beautiful lobby!! We stayed here last year when we were in NYC at Christmastime. It was magical! Easy to get everywhere from this spot. The rooms were a bit small and showed the age of the building, but were still very cozy and comfortable. The staff were great too! Would happily stay here again.

Loved it here! I came for an anniversary, the staff really went above and beyond to make it special and memorable. Room decor was lovely and clean. Lounge was good for drinks. Hotel staff was spectacular very wonderful, professional and attentive and even after we checked out the hotel staff was kind enough to hold our luggage while we sorted out the final details of our trip for the day. I highly recommend this location.

Best weekend stay in NYC! I was greeted by several employees before checking in. The staff was knowledgeable about the facilities, and things to do nearby. My room was very clean and comfortable and the housekeeping staff was very accommodating. I really like that it's near the 6-N-Q-R trains, and walking distance to the Empire State Building and the Flat Iron district. I will definitely return to the Carlton.

The good news is that this hotel is clean, well situated in the city, and completely refurbished. The bad news is that the staff is rude and the room offerings are misleading. For example, I requested a room with a bed and a couch for three. What I got was one queen bed and a bench that was impossible to sleep on. Perhaps they thought that three individuals would fit on a queen sized bed? Can't tell. Bottom line is that it wasn't worth the price tag to put up with the staff and get swindled.

Do you know that feeling of travel delirium that happens when you get in a little too late, travel too many time zones in one day, drink too much while relishing your first class upgrade or just have that prickly feeling from being on too many planes breathing in too much recycled air and now have a pre-cold?

Well, I had travel delirium the night I got to the Carlton. I actually got in at 12:30am and had a confirmed suite, but they oversold their hotel. So, after an incoherent service manager held my hand a little too long before explaining that I didn't have a room, they sent me to a hotel being renovated down the street and put me in the smallest room I have seen in a long time.

I had to go back to the Carlton the next morning because I was there facilitating to a large group of my coworkers. We had two meeting rooms over three days and they didn't even put water on our tables. The banquets manager was super... bitchy. To everyone, including us and her actual team. The general manager came at one point to apologize, but offered no solution for all of the problems we had, including cleaning the feces that was on the floor of the women's bathroom that was the closest to one of our meeting rooms.

Simply: a disgusting experience. I travel every week for work and it has been a long time since I have had this bad of an experience. I wouldn't recommend this hotel to anyone for any reason.