Local Guides World
Reviews — 8
The food quality is the worst among all the tim over the world and the service provded by the all the staff's including the manager are providing the worst service I have received ever in my life. It has the worst atmosphere and its one of the worst place I have visited in my life.
Slowest employees of tim hortons work on there. I remained in the queue for 15 to 20 mins just to order there not for only day but everydays now a days during the evening time.
Accessible location. But lineups can be long all the way up to Sheppard av.
Lines can be made better so that the road is not blocked.
Service can have some improvement with more welcoming attitude in the drive thru.
Inside store service is better.
Lines can be made better so that the road is not blocked.
Service can have some improvement with more welcoming attitude in the drive thru.
Inside store service is better.
I recently visited Tim Hortons and unfortunately had a disheartening experience with their customer service. The staff exhibited an arrogant attitude, making my visit less than enjoyable. I hope Tim Hortons can address and improve upon such instances to ensure a more positive experience for customers in the future.
Today I buyed one extra large French vanilla, the quantity which they given was low ,why they doing this to customers. There is a mark in the cup but they gave me less than that ,it would be large size in extra large cup.I was in a hurry that's why I didn't discuss with them about this,never do this ,it's cheating.
I ordered Triple triple this morning and I realized Tim Hortons is the perfect place to go if you're looking for a cup of hot coffee served cold. The staff is always happy to serve you with a frown and make you feel like you're bothering them. They're so good at it that you'll feel like you're in a different dimension where the customer is always wrong.
The coffee is so cold that you'll need a jacket to drink it. It's like they're trying to make iced coffee but forgot to add the ice. The only thing that's hot about their coffee is their bad customer service. It's so bad that you'll feel like you're in a comedy show.
You'll laugh so hard that you'll forget that you're drinking cold coffee. If you're looking for a good laugh and cold coffee, Tim Hortons is the place to
go.
The coffee is so cold that you'll need a jacket to drink it. It's like they're trying to make iced coffee but forgot to add the ice. The only thing that's hot about their coffee is their bad customer service. It's so bad that you'll feel like you're in a comedy show.
You'll laugh so hard that you'll forget that you're drinking cold coffee. If you're looking for a good laugh and cold coffee, Tim Hortons is the place to
go.
Going to this place is like coming to Canada and expecting a warm weather, the only difference is that even in Canada you get sunny days in Summer but at this place you don't get a hot coffee even if you are ordering one.
You might get a very hot spill if you are sharing the feedback with the manager over there.
You might get a very hot spill if you are sharing the feedback with the manager over there.
"Visiting this Tim Hortons has unfortunately been a consistently disappointing experience for me. The staff members often exhibit an attitude that goes beyond what one would expect in a service industry. It feels as if they believe they are doing customers a favor rather than providing the service paid for.
In multiple instances, I've encountered issues that reflect a lack of training or perhaps an oversight in customer service:
On one occasion, I was double-charged for my order. Despite bringing this to the attention of the staff, I found that they were not well-versed in the process of issuing refunds for such errors.
Another incident involved a staff member taking my order incorrectly. When I tried to rectify the mistake before it became a larger issue, I was met with rudeness. This same attitude extended to interactions regarding my points card, where I placed my phone in front of the scanner, expecting the staff member to ensure it was properly processed. Instead, there was a dismissive response, adding to the overall negative experience.
These experiences have left me disappointed and frustrated. I believe it's essential for the staff to undergo further training in customer service and error resolution to enhance the overall quality of service at this Tim Hortons location."
These are just a few of the incidents.
In multiple instances, I've encountered issues that reflect a lack of training or perhaps an oversight in customer service:
On one occasion, I was double-charged for my order. Despite bringing this to the attention of the staff, I found that they were not well-versed in the process of issuing refunds for such errors.
Another incident involved a staff member taking my order incorrectly. When I tried to rectify the mistake before it became a larger issue, I was met with rudeness. This same attitude extended to interactions regarding my points card, where I placed my phone in front of the scanner, expecting the staff member to ensure it was properly processed. Instead, there was a dismissive response, adding to the overall negative experience.
These experiences have left me disappointed and frustrated. I believe it's essential for the staff to undergo further training in customer service and error resolution to enhance the overall quality of service at this Tim Hortons location."
These are just a few of the incidents.