House of Fraser

Customer service is quite poor. I could not wait to leave the store nor did I feel comfortable in there. I felt like they was looking down on me all the way round I had to leave so refused to spend anymore money in here.
They was watching us like a hawk while me and my friend walked round the store. The lady at Dior counter just looked at me as though I wasn't there. And proceeded to greet and help other customers although I travelled for a specific item I knew exactly what I wanted.i can't see this store lasting very long treating customer this way. Its funny that they looked down at me and made time for the ones that fitted into there category like they was going to purchase but didn't. And I did dont judge its book by its cover! I will take my custom else where in future don't go in unless you dressed all fancy and act posh I mean it's in wolverhampton not the best place to visit anyway .

Monica did a great job at my Origins facial today, she made me feel incredibly welcomed and was very knowledgeable about the products used. Really worthwhile experience. Thank you!!

Didn't deserve any stars as really poor service within a week my daughter could only get a credit note or exchange!!! Even though she had been advised to buy n try n she felt awkward so bought them n tried within half n hour of purchase!!! Rude arrogant n they were 2 long so not fit for purpose of trousers that should stop at ankles!!!! 2nd time my son in law tried to get a refund yet only offered the same ....well last time I read statutory rights it stated if faulty then should give refund if requested disgusting for supposedly a reputable high street shop non of our family will be going there again n I will spread the word ...plus I will go to matalan or primark where they will gladly give refund if not right so they deserve my loyalty !!!!

The experience on Mac with Sonia was excellent. She’s was really helpfully and recommended beautiful colours that really suited my skin . I shall always come here and be a happy customer

I’ve had varying degrees of customer service here. The lady who runs the MAC stand wasn’t very forthcoming when I was standing waiting to be served. When she did finally acknowledge my presence. She then handed me over to her junior who was slightly more helpful. The man on the Bobby Brown stand was alot more in the know about customer service. In other departments it seems the sales staff are tad slow to approach too. I was only perusing but that isn’t the point. I am sure they (the owners) want to make sales and I wonder how they do so given the current level of customer service I’ve witnessed on the few times I’ve been in the store outside of what I’d call peak shopping times. That said, on my last visit I was helped by a lovely women who helped me pick out something from the Laura Mercier sale rack. She was delightful and kind. I explained I had a limited budget of gifted birthday money to spend and she was very helpful in helping me pick out a shade. I didn’t get her name but she was wearing a lovely hijab. And she was a great advertisement for good makeup as hers was flawless.

Dior makeup counter staff are amazing. Kelly and Kate did an amazing job of our makeup and made us feel special!!!

Lovely atmosphere lovely food. Just the soft drinks prices too expensive. No need to raise the prices to that extent. Over £3 for a coke. Unfortunately due to that we won't be back.

Great experience with Sonya on MAC, really made me feel comfortable as im a make up novice and gave great advise and even showed me on how to apply the make up correctly. She allowed me to try it on myself whilst talking me through. She was very patient with me throughout the whole process and gave me some great tips.
She even noted down step by step for me.
I left alot more confident than when I started. Shes absolutely lovely.