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Reviews — 8
We were really looking forward tothis tour - it was a huge disappointment.
1. There is over an hour of driving around to pick people up from their hotel to start the tour.
2. On arrival in Gozo Hello Malta had 2 buses - both buses drove to the trackless train for the 40minute tour. It was raining and the trackless train is actually a “kids train” the type that would take you around an amusement park. So 2 bus load of tourist get loaded 4 to a seat ( we were like sardines all crammed together)and because it is light raining the plastic curtains are pulled down and zipped up - there is no ventilation in the wagons because of this. There are people coughing - not hygienic and no regard for our health safety. With covid / cold season around - we are squashed into carriages with no ventilation. Also because it’s raining and the plastic curtains are down no one can see anything or taking any photos. The trackless train does not stop anywhere. It does stop raining half way around the circuit - but the plastic blinds are not put up. This was an absolute waste of 40 minutes - all I saw was the back of the person in front.
We did raise this with our guide - on the day.
Next stop Dwemer Bay & the inland sea where we had 30 minutes to have a look around.
Next stop - a craft shop which really was a souvenir shop - 30 minutes to look around in one small shop. I was expecting to see crafts by - local artisans- not yo be.
Next stop the Ggantija Temples which was interesting.
We then arrive at Victoria at 3:45pm for a late lunch and are given to 5:10pm to have lunch and explore on our own. A late lunch is 2pm not 3:45pm
This was very late for lunch - and ruined our dinner plans.
We then got back on the ferry and as we were staying in Valletta we were one of the last to be dropped of at 7:45pm.
A very long day - a very disappointing day- and a very exhausting day.
I can not recommend this tour company - poor planning with respect to food breaks, poor concern for the welfare of its customers - who in their right mind packs 2 tour buses into a “trackless train” 4 to a seat - like sardines zips up the plastic windows so there is no ventilation in winter at the height of flu/ cold/ covid season.
Very disappointed.
1. There is over an hour of driving around to pick people up from their hotel to start the tour.
2. On arrival in Gozo Hello Malta had 2 buses - both buses drove to the trackless train for the 40minute tour. It was raining and the trackless train is actually a “kids train” the type that would take you around an amusement park. So 2 bus load of tourist get loaded 4 to a seat ( we were like sardines all crammed together)and because it is light raining the plastic curtains are pulled down and zipped up - there is no ventilation in the wagons because of this. There are people coughing - not hygienic and no regard for our health safety. With covid / cold season around - we are squashed into carriages with no ventilation. Also because it’s raining and the plastic curtains are down no one can see anything or taking any photos. The trackless train does not stop anywhere. It does stop raining half way around the circuit - but the plastic blinds are not put up. This was an absolute waste of 40 minutes - all I saw was the back of the person in front.
We did raise this with our guide - on the day.
Next stop Dwemer Bay & the inland sea where we had 30 minutes to have a look around.
Next stop - a craft shop which really was a souvenir shop - 30 minutes to look around in one small shop. I was expecting to see crafts by - local artisans- not yo be.
Next stop the Ggantija Temples which was interesting.
We then arrive at Victoria at 3:45pm for a late lunch and are given to 5:10pm to have lunch and explore on our own. A late lunch is 2pm not 3:45pm
This was very late for lunch - and ruined our dinner plans.
We then got back on the ferry and as we were staying in Valletta we were one of the last to be dropped of at 7:45pm.
A very long day - a very disappointing day- and a very exhausting day.
I can not recommend this tour company - poor planning with respect to food breaks, poor concern for the welfare of its customers - who in their right mind packs 2 tour buses into a “trackless train” 4 to a seat - like sardines zips up the plastic windows so there is no ventilation in winter at the height of flu/ cold/ covid season.
Very disappointed.
Really, really bad, quite the worst company we have ever NOT toured with. We booked online got confirmation and turned up 15 mins before pick up time at the correct location. 20 minutes after pick up time, no sign of transport and no contact with us to let us know of delays. After no contact and no answer of e-mails or calls we decided to make alternative arrangements so our day wasn't totally wasted. We later offered to use the tour in Gozo as we were going there later in the week. This would save a refund a suitable offer we thought. But now 3 and 1/2 weeks later we are still waiting for a reply in any form Mobile, text, e-mail or pidgeon. We would heartily recommend not to use Hello Malta Tours.
bus was 30+ minutes late for pickup.
Boat was packed like sardines and had to sit on the floor so we didn’t even get to enjoy the views of the islands.
Do literally any other cruise, this should be avoided
Boat was packed like sardines and had to sit on the floor so we didn’t even get to enjoy the views of the islands.
Do literally any other cruise, this should be avoided
Very bad experience we book a night tour starting at 1950 the bus pick up us with 1 hour late after 2050 so we hurry to do the tour and we have waited like more than one hour standed up …. We asked for a compensation the company don’t care …. They just want money they don’t care of customers …
I woke up a bit to late on 14th and realized I didn't book a tour for 15th. Started to search on Get your Guide but everything was already Sold out (15th of August is a national bank holiday). Than I found Hello Malta boat tour to Comino Blue Lagoon for 25 euro. Price very affordable. I didn't think long and I booked for 2 persons. After that I started to check Google. I found terrible reviews (calling Hello Malta really bad).
I went for this tour without any expectations. I just wanted them to take me to Blue Lagoon and back. I went to choosen pick up point in Front of MC in Sliema. The boat Supreme Cruises was already there. At 10:10 we departed from Port. 11:30 we arrived to Blue Lagoon. We got free time till 15:45. And 16:30 we reached the port in Bugibba where the busses were waiting for us. At 17:17 we arrived to Sliema. Busses are dated but for 30 mins way was OK.
Not according to description: boat is not anchored to Blue Lagoon but it's all the time on the way with new groups. Be careful about your color bracelet. Crew was OK. It was enough seats on boat for everyone. On the lower deck volume system not working correctly. During cruising they switch off air con. It's working only during embarkation and disembarkaion. Do not leave ur things on the boat. Blue Lagoon overcrowded. It's good to see it but I will not come back. Generally we were a bit jealous about the people who had their boat docked to Blue Lagoon because they had access to seat down, to the boats bar etc. It's very difficult to find space in Blue Lagoon even to leave your clothes during swimming. That's why price is cheap.
I went for this tour without any expectations. I just wanted them to take me to Blue Lagoon and back. I went to choosen pick up point in Front of MC in Sliema. The boat Supreme Cruises was already there. At 10:10 we departed from Port. 11:30 we arrived to Blue Lagoon. We got free time till 15:45. And 16:30 we reached the port in Bugibba where the busses were waiting for us. At 17:17 we arrived to Sliema. Busses are dated but for 30 mins way was OK.
Not according to description: boat is not anchored to Blue Lagoon but it's all the time on the way with new groups. Be careful about your color bracelet. Crew was OK. It was enough seats on boat for everyone. On the lower deck volume system not working correctly. During cruising they switch off air con. It's working only during embarkation and disembarkaion. Do not leave ur things on the boat. Blue Lagoon overcrowded. It's good to see it but I will not come back. Generally we were a bit jealous about the people who had their boat docked to Blue Lagoon because they had access to seat down, to the boats bar etc. It's very difficult to find space in Blue Lagoon even to leave your clothes during swimming. That's why price is cheap.
Bad service, we spent all day waiting for busses and the ferry to Gozo. We booked online and got instructed to wait at Ross bus station for the transfer to the boat. We waited 1,5 hour to figure out the transfer left from a side road nearby without us. We didn't know what bus to look for but it appeared to be a Supreme travel bus. They managed to put us on another transfer bus but we lost so many time that we couldn't really hop off from the malta sightseeing bus. The busses on gozo weren't following any schedule and were full. And it was not even peak season. We sent our feedback by mail but got no response. Would advise to travel with small group or hire a car to explore malta and gozo.
Very nice experience with the two harbours day cruise. Friendly and polite, this tour is strongly recommended