Crowfoot Vision Centre

My family has been seeing Dr. Thomas for many years. Very pleasant and professional. Also, we purchased two pairs of glasses from them in the past with good experience . The frames are on the higher end but lots of choices, they assisted us with finding a pair within the budget. One pair under warranty was repaired without issues. Overall, would definitely recommend.

I had my Scleral lenses from this clinic. Process of trialing and ordering scleral lenses was bit lengthy and frustrating; however, DR. STEPHEN REINSEL was so patience and consistent with follow up. He is an awesome doctor. He even came to see me on my scheduled appointment on his day off (vacation). He ensured that I get the right fit scleral lenses. We did have a few hiccups in the process; but whole team was very supportive. CATHY (Manager) was also so prompt in follow up and response. I am really thankful to whole team ,especially DR. STEPHEN REINSEL and Cathy(Manager) for all their continuous efforts ensuring I get the right scleral lenses.

I have been a patient of this practice for many years. I have a very complex prescription to the point where some places have been unable to treat me; crowfoot vision does an excellent job! The docs there have seen me with several eye emergencies and have always helped me promptly and professionally. It is better to go to your optometrist with an eye issue than your doc as they are in a better position to examine you. I get both glasses and contacts and even with my very complex requirements I am often shocked about how fast they get them in.
Highly recommend

Brought my prescription in to pick out some frames. After 30 minutes of trying on glasses, I selected two pairs and inquired about pricing at the front desk, the most awkward conversation ever. Representative was unable to explain the costs, lens upgrades, features or benefits and therefore could not justify any of the costs over and above the frames. I asked the difference between Good, Better, Best options and she said "it's really difficult to explain" - Really? Do they have protective coatings, scratch resistant, UV filters? She couldn't provide pricing options or offer any clear explanation on features and upgrades - said "it's all in a binder and that it wouldn't make sense” to me. Absolutely shocking. I left with nothing, instead of the $1,000 purchase I was prepared to make. This person should be in customer service and sales about as much as I should be a brain surgeon.

We did not know this store has a non replacement policy. My family has been loyal customers to this store for 5 years. Last week my daughter's new glasses arrived and it weighs twice as the old one. We did not notice this when trying the sample frame the staff recommended. Now my daughter has to wear the old one even though her vision is better than before.

So disappointed in this place. I have been going here for years and years when Dr Almond was the head Optometrist. Recently I had booked an appointment for December which got moved to January. No problem. Received another call that they could squeeze me into a Saturday in December. Great. Show up for my appointment, which isn't close to where I live anymore, for them to tell me they are behind an hour and to wait in the waiting room. No apology what so ever. The receptionist gave me the dirtiest look when I asked why they couldn't have called me to let me know they were running behind. She then didn't offer to reschedule me in once I cancelled. They seem to really not care. This place used to be the best! Optometrists that work here are actually amazing. Its just not worth it when you have to deal with the unfriendly, lazy front of house staff. Ill be looking for a new Optometrist.

Very impressed with the staff at Crowfoot Vision Centre today (Saturday 25 April 2020). I called at 12.10 pm they said they could repair my wife's glasses in 20 minutes, so I drove down and they fixed them. No issues, very polite and they did not charge me. Great service, efficient, and very friendly on the phone. Highly recommend them for quick repairs. Plus I have a happy wife!!