Hillsborough Medical Centre

It has been one year since I dealt with this organisasion (Thank Goodness) - Well, here I go. Run to the hills, you can thank me later. The front staff at this practice/clinic does not get how service work, from service staff to the nurses (too clever and this result in them being very rude/ horrible too patients) – rude and also have no empathy. Firstly the Locum at the time is a joke (in my opinion) as I asked her to contact my neurologist (I had multiple strokes) and ask about a drug that I read about for fatigue - Needless to say she forgot & did not action the request but did send me for an irrelevant battery of blood test just to cover herself and it was nothing to do with my request. I wish she knew how difficult it was getting it done…at the time. Secondly, Dr John Russel (he was great but) was my primary physician - When I complained about my neck being sore he was adamant that I slept wrong and it will blow over. After 18 months, I still suffer from neck pain (Just Google Posterior stroke studies and it will jump out at you – you will see it cause neck pain. Nothing more to report – Please Do NOT engage with them.

From reception on the phone or in person, to the nurses and doctors (especially Robyn and Ivan) this is the best ever medical centre - kind, knowledgeable, caring and great communication always. Even if we moved I wouldn't go anywhere else. Thank you all for being so kind and caring when it is needed the most.

The best of the best. All the doctors are fantastic and the nurses too. They brought me into the world and I'll keep going until I leave it.

The person who answered my call said we are not taking any people until January 2022 and hung up abruptly in my ear. Where has common courtesy gone these days! Extremely rude, not happy and not recommended to do business as they have no phone manners.

NEW SPEED CAMERA AT 237 HILLSBOROUGH ROAD. DIFFERENT VERY INNOCUOUS CAMERS. SLOW DOWN AS IT IS IN A DIP IN THE ROAD. NEAR OLDEN AVE & BETWEEN OLSEN AVE AND RICHARDSON ROAD. Slow down or pay $$

Called around 9am to get an extension on a prescription, was told by the receptionist Pip that she would get it from the doctor. Pip advised she would fax it through to the Pharmacy on the other side of Auckland, but failed to do so. I did not find out until I had arrived that evening to collect my medication. I was surprised when the Pharmacist said there was no prescription waiting. Doctors are great, reception not such great service.

Top class medical centre. The customer service is simply excellent and the doctors very experienced and reliable.