Local Guides World
Reviews — 8
Please reconsider when sending a parent or loved one here. My mother was not cared for
And the place was very dirty. Employees were
Nasty. The food was awful. I highly recommend
Hiring your own private duty at home. My mothers apartment had mold everywhere. After she passed away, we were cleaning up an saw it
Under her closet area where her shoes had been
And on her her clothes in the back of closet.
And the place was very dirty. Employees were
Nasty. The food was awful. I highly recommend
Hiring your own private duty at home. My mothers apartment had mold everywhere. After she passed away, we were cleaning up an saw it
Under her closet area where her shoes had been
And on her her clothes in the back of closet.
My then 97 year old mother moved to Grand Oaks a year ago and she has had an excellent experience at Grand Oaks. The staff are knowledgeable and friendly and the facilities are like a good hotel.
My Mom and I made the decision in January, 2020 to try the Grand Oaks’ 60 day Respite Stay Program as a way of “testing the waters” in her transition to a retirement community environment. We were both impressed with the level of personalized care she received with occupational and physical therapy as well as the friendliness of the staff and the true neighborhood feeling – including social activities and fine dining! In March, she made the decision to become a permanent resident of Grand Oaks just prior to the COVID 19 “stay at home order” from the DC Mayor. Initially, I experienced some trepidation; the media accounts of the rampant spread of the Corona virus among elderly populations was downright terrifying. But, I was constantly reassured to know my mom was safe at Grand Oaks – especially with the proximity to Sibley Memorial Hospital and Johns Hopkins.
I am so grateful to the Director, Laurie Henley and the entire Grand Oaks’ team for their professional leadership, creative problem solving and “above and beyond” efforts for keeping my mom well. As a family member, I receive regular email communications with the latest status of the residents and the facility, including regular COVID testing for all. Laurie recently hosted a family webinar where we heard from the team leaders of each aspect of the community and we had an opportunity to ask questions. I know that the safety and well-being of my mom and her fellow residents is the top priority of the entire staff – whether its providing help in setting up telemedicine visits with my mom’s doctors or even in lending a hand to set up her TV so that she can tune into the Washington Nationals games – everyone really tries to be there for my mom. That is reassuring, especially when I know that I cannot be physically present with her now. In spite of all of the COVID 19 uncertainty and the safety restrictions in place from the DC Government, I believe that Grand Oaks is doing a great job. And even though it still is too risky for visitors to come into the facility, we’ve all found new ways to communicate with our loved ones.
I am so grateful to the Director, Laurie Henley and the entire Grand Oaks’ team for their professional leadership, creative problem solving and “above and beyond” efforts for keeping my mom well. As a family member, I receive regular email communications with the latest status of the residents and the facility, including regular COVID testing for all. Laurie recently hosted a family webinar where we heard from the team leaders of each aspect of the community and we had an opportunity to ask questions. I know that the safety and well-being of my mom and her fellow residents is the top priority of the entire staff – whether its providing help in setting up telemedicine visits with my mom’s doctors or even in lending a hand to set up her TV so that she can tune into the Washington Nationals games – everyone really tries to be there for my mom. That is reassuring, especially when I know that I cannot be physically present with her now. In spite of all of the COVID 19 uncertainty and the safety restrictions in place from the DC Government, I believe that Grand Oaks is doing a great job. And even though it still is too risky for visitors to come into the facility, we’ve all found new ways to communicate with our loved ones.
The residents just don't know how much oil and unhealthy practices and violations that goes on in the kitchen hostle work environment the cook is nasty to the waitress and dosent wear gloves also saw him throw broccoli in a steamer without a pan the bottom was nasty shame on them..
Management is great. Servers in dining room are very accommodating and friendly. The meals are remarkably good. Apartments are roomy and well cared for. The font desk staff is very helpful and knowledgeable.
Grand Oaks is a stand out community. They show great care for the residents and commitment to detail. Residents are always smiling and looking their best. There are fantastic food choices for the residents during meal times and the activities provided give the residents a high quality of life.
I visited my great aunt yesterday and had lunch with her. I had never been and was VERY impressed! Everyone was so friendly, the residents were all smiling and the food was excellent. It put my mind at ease seeing how well they care for residents. You can tell they like what they do.
Overpriced and misleading. We really wanted to like this place, but moved because of all the issues. The kitchen was shut down for several days due to "vermin infestation". We went weeks with no hot water in the apartment. The elevators are regularly out of order. The staff turnover rate is very high, indicative of deeper problems with the management and institutional leadership. If you need any actual care they tell you to hire a private duty aide, driving the expense to unsustainable heights. There are better options in the area when it comes to care, cost, comfort and safety.