Enhabit Home Health

Physical Therapy without the Physical Therapy. 1 star because the main PTA provided curt remarks without constructive criticism to improve the patient's condition. She was dismissive, rushed and unpleasant every time. Sushka and Elaine were great. If you work with Enhabit, ask for them. They provided helpful solutions and physical therapy. Enhabit needs rehab. Administration is protein deficient.

The director of this branch just hung up on me. I'm stunned.

I didn't raise my voice, or talk over the Director. But I did repeat to her my desire to find a path forward together for my mother's care. My Mom is recovering from a stroke at home with us. She hasn't been approved to shower by the OT, saying it's too dangerous and we have complied for a month. Just wipes for my mother. It's been a month now, and we don't have a solution yet. I was asking for the status on a home health aide to help with a needed shower and then surprisingly, last week, the OT texted to say she wasn't coming anymore. What? Nothing else from the agency about a new OT or a solution.

This morning, I messaged the director at the recommendation of the patient liaison. The director called me back and was dismissive and defensive in a way that she couldn't hear me advocate for my mother. Kept telling me she would speak with the OT and call me back, and also told me that she "heard all about my case" already. This director also told me that we were "wasting time going over things for a fourth time". She then hung up on me. I'm still in shock.

I went into this conversation hoping to stay with this company. I will now find a new one.

August 18, 2021: We are having a very bad experience with this company. After three weeks in ICU, my mother was able to come home. We arranged for various therapies with Encompass. While mom lives here in Northern Virginia by herself, my sister and I live out of the area and had been staying here caring for her. Within a few days of mom getting home, we received advice from mom's doctor that if we planned to move mom to be closer to us, it would be best to do it quickly while she had strength and could travel. The doctor had ordered blood work for mom that Encompass was to draw. When Encompass found out that we were looking to move mom, they refused to follow the doctor's order and draw blood. When the doctor finally convinced them to draw blood on 8/14/21, we were told by Stacy, the Springfield manager, that if we took mom out of the area, they would refuse to release the blood results to us or to our doctor. We had to get mom out of the area over the weekend while she was still able to travel. And as of today, 8/18/21, Encompass has followed through and refused to release the critically needed results of the blood draw. I personally feel that this is shameful and extremely uncompassionate.