Maryland Energy Assistance

I had a multitude of obstacles in my way and never having been in my current state of circumstances, they were beyond sympathetic and understanding as to my specific needs despite my various levels of anxiety and despite BGEs system updates and closure. They assisted me to the best of their abilities under many odds and circumstances. I'm extremely grateful 🙏. Thank You! 😊

I put in for energy assistance 3weeks ago.
I’ve been calling for 2 weeks to get an update…
Today someone finally answers to tell me they put my case on hold and I need to CALL BACK 3 days before April 21 to check the status of my approval.
for starters that’s an entire month away. secondly I put in for this over a month ago. I personally and absolutely dislike the way Maryland residents get mishandled and mistreated when it comes time to getting help before it’s too late. It shows no one who works there really cares about the people.

This has to be the best department in the entire Baltimore City, very helpful and have plenty of empathy and kindness.

Visiting the OHEP Office to apply for my dire situation was pleasant, with the receptionist Ms. Tilly who was very helpful and kind with a great sense of humor, made the waiting period seem less tedious. I received great service.

Some of the most helpful and sweetest people I have ever met really appreciate all the help I received for my bge bill

Thank you so much to the workers here for their timely assistance with helping me with my bge bill!!!! It’s beyond appreciated for all the time work and effort you put in everyday. Thank you again!!!

The woman at the front desk was cordial and professional & helped me greatly with my needs. I went after lunch, and it wasn't crowded at all. I was in/out in 30 min. Thanks!!