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Reviews — 8
As a mum of two I have been to many play centres!! After recently moving interstate I can safely say this is one of the best experiences we've had. It was clean, well run, lovely staff and genuinely seemed happy to be there. All round fabulous centre. Highly recommend
What an amazing experience, came here to celebrate my daughters birthday, not a planned party just me and my daughters and I'm blown away with how amazing the customer service was as well as the facilities they had to offer here. So much to do which made it so amusing to both my girls, the staff made my daughter feel so special for her birthday. The place was also felt very clean.
We held our daughters 7th bday in Carrum Downs playcentre last year Nov 2023. First, I've got issues with the number of guest, but I won't go on to detail anymore. Just want to give 10/10 A+++ unbeatable customer service that the Funtopia Carrum Downs have provided us. We are 5 minuted drive away from a famous playcentre, but we chose a 20 minute drive to held my daughter's bday party because of 3 things:
1. As I mentioned "the customer service". These guys are very friendly, approachable and first time I encounter that they provided solution in the problem instead of saying "NO" to their customer. That proves me that they are looking after their customers and treat each one a VIP. They can be Nasty to me because of my guest issues but they didn't. They were professional and provided solutions to make sure everyone can attend. Also, very busy day... but every staff is attentive with their guest, they tired but not snobbish or stress looking people. They still smile and help you with whatever you need.
2. FOOD. Delicious amazing food! We have been to many playcentres but this one provides like a cefe playcentre. Delicious! Also, everyone was surprised with their food party package. Most of the time, in the playcentre menu, it's just Sausage rolls, medium size pizza, veggie spring rolls... they have delicious party food package that you can choose. I under estimate their food and we were left with so much left overs. Thank goodness that we are allowed to give it to our guest without even paying for the food containers/boxes. Everyone enjoyed their foods!
3. The facilities. We chose climb party for my daughter. It was long enough and everyone who participated enjoyed it and have so much fun. Huge play area for toddlers, little mini car ride for kids. Other indoor playground facitlities. The toilets are clean and no fouly smell even during the busiest days it was well maintained clean by the staff.
The only downside for me, the number of tables to sit and the number of hours we need to stay in the room and on the table during the party. Reducing the time allowed to stay in the party room and on the party table outside only shows how much customers want their service. I would suggest if you plan to have a bday party in this playcentre, choose the afternoon time around 3pm onwards so you can stay in the party table (outside the party room) for a longer period of time because very rare a kids party will start at 3pm..
Overall, we will still recommend this place and still the best playcentre in Melbourne.
1. As I mentioned "the customer service". These guys are very friendly, approachable and first time I encounter that they provided solution in the problem instead of saying "NO" to their customer. That proves me that they are looking after their customers and treat each one a VIP. They can be Nasty to me because of my guest issues but they didn't. They were professional and provided solutions to make sure everyone can attend. Also, very busy day... but every staff is attentive with their guest, they tired but not snobbish or stress looking people. They still smile and help you with whatever you need.
2. FOOD. Delicious amazing food! We have been to many playcentres but this one provides like a cefe playcentre. Delicious! Also, everyone was surprised with their food party package. Most of the time, in the playcentre menu, it's just Sausage rolls, medium size pizza, veggie spring rolls... they have delicious party food package that you can choose. I under estimate their food and we were left with so much left overs. Thank goodness that we are allowed to give it to our guest without even paying for the food containers/boxes. Everyone enjoyed their foods!
3. The facilities. We chose climb party for my daughter. It was long enough and everyone who participated enjoyed it and have so much fun. Huge play area for toddlers, little mini car ride for kids. Other indoor playground facitlities. The toilets are clean and no fouly smell even during the busiest days it was well maintained clean by the staff.
The only downside for me, the number of tables to sit and the number of hours we need to stay in the room and on the table during the party. Reducing the time allowed to stay in the party room and on the party table outside only shows how much customers want their service. I would suggest if you plan to have a bday party in this playcentre, choose the afternoon time around 3pm onwards so you can stay in the party table (outside the party room) for a longer period of time because very rare a kids party will start at 3pm..
Overall, we will still recommend this place and still the best playcentre in Melbourne.
Wow ! Blown away by the spectacular experience my daughter had tonight 🙂 Zana was so patient, encouraging and positive during the climbing session. What an absolute asset to your play centre. We will definitely be back. Our daughter had a great time. Thank you as well to the 2 wonderful supervisors that we're also extremely helpful and friendly 😊
All the staff was great, always checking on us if everything is okay and if we need anything but the best is our party host "Jack The Officer". He was very attentive to the needs of the kids and even to us, adults. He was the best and because of that my son had the best birthday ever, according to him. All his guests had the best time also. Thank you for a wonderful party. We will definitely come back next year. 🫡 to Jack.
Went here with my 3 kids and 2/3 did the climbing thingy. Sooo good! Staff were amazing. Bloke in the pic I’m attaching was fantastic with the kids and didn’t come across as “this is just a pay check”. It was awesome to see! Praises to him!!
Only reason for my 4/5 star is the pricing for food. Kinda high for me. But still an awesome day. Manager on duty was an English guy whom was also friendly and extremely accomodating.
Only reason for my 4/5 star is the pricing for food. Kinda high for me. But still an awesome day. Manager on duty was an English guy whom was also friendly and extremely accomodating.
Our first time at Funtopia Carrum Downs and what a stellar place it is! Absolutely bananas the amount of people there were but the venue is so well-run, you didn't notice it as much as other places.
ZANA & DEAN were especially phenomenal at what they do and how they engage with all the children climbing & parent onlookers. I felt the kids were in safe hands and also having a blast. These young gentlemen are a great asset to Funtopia.
Entry & menu items are on the pricier side but I did feel it was a more premium children's entertainment venue & a 3hr session offered is a good amount of time.
Will happily return!
ZANA & DEAN were especially phenomenal at what they do and how they engage with all the children climbing & parent onlookers. I felt the kids were in safe hands and also having a blast. These young gentlemen are a great asset to Funtopia.
Entry & menu items are on the pricier side but I did feel it was a more premium children's entertainment venue & a 3hr session offered is a good amount of time.
Will happily return!
