Local Guides World
Photos
There are no photos for this place yet!
Reviews — 8
Massage was great but customer service was horrible-My Mom wasn’t feeling well after massage and they had to help get her dressed and moved her to couch because they needed the bed, after an hour, 911 was called.
My Mom felt very uncomfortable and staff seemed more concerned with next client than my Moms situation.
I understand this is a place of business, but your clients safety should ALWAYS come first.
My Mom felt very uncomfortable and staff seemed more concerned with next client than my Moms situation.
I understand this is a place of business, but your clients safety should ALWAYS come first.
I’ve been a member since March 2023. I started at this location and switched to hingham. When I signed up the made it sound like it would be easy to transfer from one to the other. I had a card compromised and needed to update my credit card confirmation. They told me I only had until the end of day to do so. I did not feel comfortable providing over the phone and their website wasn’t working to update it there either. They threatened to bill me $129 as my account would “not be in good standing”. They literally gave me less than 24 hrs to do this.
Professional, clean, helpful and understanding. David T. was very good with the massage i will come back and tell my friends and family how i really enjoyed the massage services here at Elements Massage in Bridgewater.
I’d leave 0 stars if I could. Their ethical practices in honoring packages and gift certificates is horrific and needs investigation. I reported them to the FDIC and MA attorney generals office on their practices after calling repeatedly to have this issue resolved. Don’t be swayed by the 5 stars - most of their therapist are great. There business practices are outright unethical.
This is a review on the horrific and blatant thievery practices of the management and ownership. Of the reviews I read, the 1 stars were the same complaint. Pay attention people.
I needed a therapist and found one there. I was encouraged by them to purchase the monthly membership for 90 minutes. It was great when I could schedule. It seemed like there was never an appointment. Each month we was charged and the massages would add up because they never had availability. Except when they sent their seemingly daily cancellation list. Even then you couldn’t schedule.
When I finally decided I couldn’t afford to continue to pay for sessions I wasn’t receiving they gave me 2 months to use the accumulated sessions. 6 to be exact. Ironically they found sessions for me then.
On 2 occasions they needed to reschedule due to their therapist unavailability and promised they would honor those sessions beyond the “expiration in” 2 month mark. They did not.
One time gave me an hour session and did not reimburse me the the additional 30 minutes. The final one took place 5 days after the expiring time. A 3rd session I needed to cancel and every time I tried to reschedule they were booked - except my husband called and he was able to schedule all the times I had asked for. Just weird.
The last session that they had rescheduled because their therapist wasn’t available I was called emailed And texted as a reminder I had this appointment. I spoke to them emailed and texted confirmation. Never was it said I owed. When I arrived at 7:15 pm for a session with Heather they said first thing your package expired and you owe for a 90 minute session.
I said if that was how they were handling this I was in fact leaving. I had 3 unused sessions they they were stealing and I was appalled. I left a gratuity for Heather as she was not responsible for their poor business practices. And the thieves charged my credit card an additional $60. That’s over $400 they pocketed - not because I was late. Not because I didn’t show. Because they have poor business practices and Steal - after repeated calls I have finally reported to the attorney general office and the FDIC as well as BBB and of course my credit cards company
This is a review on the horrific and blatant thievery practices of the management and ownership. Of the reviews I read, the 1 stars were the same complaint. Pay attention people.
I needed a therapist and found one there. I was encouraged by them to purchase the monthly membership for 90 minutes. It was great when I could schedule. It seemed like there was never an appointment. Each month we was charged and the massages would add up because they never had availability. Except when they sent their seemingly daily cancellation list. Even then you couldn’t schedule.
When I finally decided I couldn’t afford to continue to pay for sessions I wasn’t receiving they gave me 2 months to use the accumulated sessions. 6 to be exact. Ironically they found sessions for me then.
On 2 occasions they needed to reschedule due to their therapist unavailability and promised they would honor those sessions beyond the “expiration in” 2 month mark. They did not.
One time gave me an hour session and did not reimburse me the the additional 30 minutes. The final one took place 5 days after the expiring time. A 3rd session I needed to cancel and every time I tried to reschedule they were booked - except my husband called and he was able to schedule all the times I had asked for. Just weird.
The last session that they had rescheduled because their therapist wasn’t available I was called emailed And texted as a reminder I had this appointment. I spoke to them emailed and texted confirmation. Never was it said I owed. When I arrived at 7:15 pm for a session with Heather they said first thing your package expired and you owe for a 90 minute session.
I said if that was how they were handling this I was in fact leaving. I had 3 unused sessions they they were stealing and I was appalled. I left a gratuity for Heather as she was not responsible for their poor business practices. And the thieves charged my credit card an additional $60. That’s over $400 they pocketed - not because I was late. Not because I didn’t show. Because they have poor business practices and Steal - after repeated calls I have finally reported to the attorney general office and the FDIC as well as BBB and of course my credit cards company
My daughter purchased 3-$49 gift cards for a 55 minute massage. They expire 12/22. My husband went in tonight and they charged him $119 and said that because they were purchased a while ago that they wouldn’t honor what they sold to us. Buyer beware. So they took all 3 of our gift cards for one 55 minute massage. I read earlier not to trust them and it’s true. I would never go there and will encourage everyone I know not to.
This was my first visit to Elements Massage in Bridgewater. The intake process was fast and easy; all my questions were answered by the wonderful staff. My massage therapist was exceptionally accommodating and focused on all my “problem” areas. My session was so enjoyable it felt it went by so quickly - I should have booked a 90 minute session instead of a 60 minute.
I did end up signing up for their monthly massage package and can’t wait to go back!
I did end up signing up for their monthly massage package and can’t wait to go back!
I love everything about elements! I've been a client for over ten years! Brian has been my primary therapist, but I have seen others. Their staff is very professional and skilled. I always leave there feeling great! Rachel
