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Reviews — 8
The deliveries haven’t improved. Took 1 hour 50 mins instead of advertised 25-50 mins. Lamb starter was just gristle. The Dahl was delicious though. Shame
Came here for dinner with a friend yesterday. Can't fault anything. Food was delicious, staff were very attentive and professional, and price was great for the amount of food and drink we had. Would definitely recommend.
We came here as a group of 13 of us on a stag do, amazing food and great hospitality. Highly recommend
The owner lied to me when I called him 3 times after my order was 2 hours late. He told me multiple times that the driver is 5 mins away... he maintained this lie for about 55 minutes. Eventually he gave me the drivers number (to seem credible), and I eventually heard the driver walk into the restaurant for the first time that night, I heard the manager say "this ones quite late, I've played the game with him and kept him waiting". The driver explained all this to me and apologised. Horrendous experience, and not the first time with these guys. I won't be ordering again.
Terrible customer service. After waiting 1.5hr for my order I tried calling the restaurant, but they don’t pick up. On going to the restaurant to ask after the order they first couldn’t find the order, then when they did tried to tell me it would be another half hour - so I cancelled the order. At this point the restaurant owner told me that he didn’t care - perhaps that’s the problem! Can’t use this restaurant again, too unreliable and don’t care for their customers.
Walking home from work this week I picked up menu from KV West Hill. Last night, we decided to put in a phone order. Were we delighted with our decision - Lamb dishes were delicious, rice wonderful (from someone who doesn't like rice) and I've never had nan bread so fluffy! To have poppadums thrown in free of charge was a delight - service was delightful from making the telephone order to the delivery - Couldn't fault the whole experience and the portions were glorious! Thank you so much - we shall be regulars and would refer you to anyone who loves Nepalese and Indian cuisine! Thank you:):):)
This place is a hidden gem! It’s not by any means fancy, but that’s not what you want. What you want is authenticity, and Kathmandu Valley is unapologetically authentic. The food is fantastic, each dish feels like it was made individually for you that night. The ingredients were fresh, the waiters recommendations were spot on. I’ll be back very soon!
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