Zen Balance Massage

My massage therapist, Omy, was amazing! She was so friendly and genuine. She made sure I was comfortable and relaxed! I would suggest Omy to anyone looking for a great massage experience! Her skills and expertise on massage therapy were outstanding. Thank you so much!

This is an amazing massage business. I've seen Donna and cannot rave enough about her massage skills. She's incredibly in-tune with the body's energy and a great communicator. I also love how organized and efficient the business is and it's ambiance. I'm so very happy to find a great massage therapist.

Me and my friends planned a trip to Phoenix for our annual Girls Trip and were looking for a spa to get massages while in town. I came across Zen Balance Massage on Groupon and took a chance on seeing if they would be able to fit 5 of us in for massages. Mary Ann was very accommodating and work it out so that we all could be serviced. Well today was the day and Leslie gave me a wonderful relaxing massage! What a way to start this trip off! I will definitely be back whenever I am in Phoenix!

Well, I don't remember when last a customer will give a review on their experience and be completely refused care of any kind due to their review. I had a bad experience with Mary Ann herself and even though my experience with the massage service was a good one, I did talk about how I was badly treated by Mary Ann. Today I tried to book some massage services, Mary Ann refused to give my husband an appointment because, according to her, I wrote about my experience with her. Why wouldn't I write if I have bad customer service from you? I never said the massage was bad, I gave a 5-Star on google but explained the bad customer service we got from you just like today. So you refused to give us an appoint because you were given a review on something that you did? I tried to explain to her that we are ok with the massage service, not the customer service, she just abruptly said bye and hang up the phone. Is that a good customer service Mary Ann? You said the staff at your work had a meeting and do not want to give us their time anymore, we are happy to go elsewhere but I want you to know that we had no issue with the therapist. Nora is such a wonderful person and it a shame you have to put yourself in from of the company. This is how you treat your customers and you do not want them to give their review. How can you say no to us after we visited even after after that insident. This is why people get sued...

I really don't enjoy leaving negative reviews. This was definitely the worst massage I've ever had. I'd be better off paying a few bucks to sit in a massaging chair at the mall. I am very muscular and paid the extra 10 for deep tissue. I don't know what I got. I felt bad for the therapist because she was so awful. I wanted to just get up and leave 5 minutes into the massage. It was really that bad. I still tipped her 20 bucks because I'm classy, but more so because I was happy to leave.

I randomly bought a Living Social voucher for Mary Ann's Massage as a gift for a co-worker a couple years ago. After he told me how great it was I had to buy one for myself. Ann was my therapist and she was amazing; one of, if not the best, massages I'd ever received! I liked her so much I told my mom about her and she also started seeing Ann regularly, more than me actually. We had been former members of Massage Envy and felt they were more about quantity than quality. That is definitely not the case here at Mary Ann's, you will always get every minute out of your massage with a peaceful and welcoming environment. Their prices are also super affordable compared to other places I've been to. Mary Ann herself is so sweet and personable, it's nice having a chat with her when booking appointments!

Myself, sister and niece had a wonderful time at Mary Ann's Massage location yesterday. Staff wonderful, facility beautiful and so relaxing. Just what you want when the chaos of the day get's the better of you. Total enjoyment. Lovely place, will set up future appointments.