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Reviews — 8
Cozy and comfortable!
Feel relaxed and happy!!!
Feel relaxed and happy!!!
My friend and I recently had an incredibly frustrating experience with Korean Air's check-in personnel name Jen at Los Angeles International Airport (LAX) that I feel compelled to share. Please note, it was my friend's paperwork that was supposedly the issue. I decided not to board because I wanted to travel with my friend. So, my financial lost and any other bad experience was not DIRECTLY associated with Korean Air.
Traveling with my buddy, who hadn't been back to Vietnam in 20 years, we were eager to fly with Korean Air due to its positive reputation for customer service and in-flight amenities. Upon our arrival at the check-in counter on September 22nd, we encountered an issue with Jen, a staff member. Despite my buddy's Vietnam Visa clearly showing an expiration date of 06/20/2028, Jen insisted that the "6" resembled a zero. Despite our attempts to explain the misprint (issued date was 06/20/2023 matching the day and month of the expiration/expiration date was also 2028), Jen refused to acknowledge the validity of our visa, leading to a series of events that resulted in significant financial loss and a delay in our travel plans.
Despite our pleas, Jen showed no empathy. She reluctantly allowed us time to contact our travel agency but provided no assistance, leaving us feeling pressured and unsupported. After securing a confirmation letter from the Consulate General of Vietnam in Houston, Jen's response was disheartening. Instead of offering reassurance, she responded with a nonchalant, "Oh, you got it?!?" This lack of professionalism was deeply disappointing.
Jen's callous remark, "well, you better hope you make it," when we inquired about expediting the boarding process due to the delay at check in, further belittled us. Also, she stated, "Any difficulty once arriving to Vietnam has nothing to do with them and hopefully we don't have to speak to them again." Hmm? If that was the case why didn't she accepted the Vietnam visa and let Vietnam immigration deal with us when we arrived. Anyways, despite this, we managed to pass through security and proceeded to board the flight. However, Jen called us right after security and claimed that Vietnam immigration had contacted Korean Air, stating they wouldn't accept the letter or visa. She was waiting at the gate to stop us from boarding the plane. This conflicting information left us bewildered. We called our travel agent and they wanted to speak to Jen. She put them on speaking and kept insisting that they made a mistake on the visa and she can't let my friend board. I must admit, the travel agent did speak to her in a high tone voice. She handed the phone back to us and said, "Wow, what kind of attitude is that?" Wouldn't you be frustrated to Jen, if this happened to you. Bear in mind, we were both respectful to her the whole process, even though we knew this was absolutely ridiculous. We were not allowed to board and the plane took off.
Subsequently, we decided not to give up and book a flight with Starlux Airlines on the same night. Their staff did question us about the misprint but understood our situation, accepted the validity of the visa, and facilitated a smooth check-in process. Their logical approach provided a stark contrast to our baffling experience with Jen at Korean Air. Surprisingly, upon reaching Vietnam immigration, we passed through without any questions/issues, casting doubt on Jen's claims and making us question her motives.
The financial loss incurred amounted to $1800 for my buddy's ticket, covering the forfeited ticket cost, additional expenses for a new flight, lost hotel reservation, and the valuable time wasted during a 12-hour layover. I did not include my expenses as it was my choice to stay back and travel with my friend.
This experience has left us deeply disappointed in Korean Air's customer service. We hope that this feedback prompts improvements and ensures that future travelers are spared from such distressing situations.
Not sure why I can't upload the visa and letter photo, but it's posted on yelp too.
Traveling with my buddy, who hadn't been back to Vietnam in 20 years, we were eager to fly with Korean Air due to its positive reputation for customer service and in-flight amenities. Upon our arrival at the check-in counter on September 22nd, we encountered an issue with Jen, a staff member. Despite my buddy's Vietnam Visa clearly showing an expiration date of 06/20/2028, Jen insisted that the "6" resembled a zero. Despite our attempts to explain the misprint (issued date was 06/20/2023 matching the day and month of the expiration/expiration date was also 2028), Jen refused to acknowledge the validity of our visa, leading to a series of events that resulted in significant financial loss and a delay in our travel plans.
Despite our pleas, Jen showed no empathy. She reluctantly allowed us time to contact our travel agency but provided no assistance, leaving us feeling pressured and unsupported. After securing a confirmation letter from the Consulate General of Vietnam in Houston, Jen's response was disheartening. Instead of offering reassurance, she responded with a nonchalant, "Oh, you got it?!?" This lack of professionalism was deeply disappointing.
Jen's callous remark, "well, you better hope you make it," when we inquired about expediting the boarding process due to the delay at check in, further belittled us. Also, she stated, "Any difficulty once arriving to Vietnam has nothing to do with them and hopefully we don't have to speak to them again." Hmm? If that was the case why didn't she accepted the Vietnam visa and let Vietnam immigration deal with us when we arrived. Anyways, despite this, we managed to pass through security and proceeded to board the flight. However, Jen called us right after security and claimed that Vietnam immigration had contacted Korean Air, stating they wouldn't accept the letter or visa. She was waiting at the gate to stop us from boarding the plane. This conflicting information left us bewildered. We called our travel agent and they wanted to speak to Jen. She put them on speaking and kept insisting that they made a mistake on the visa and she can't let my friend board. I must admit, the travel agent did speak to her in a high tone voice. She handed the phone back to us and said, "Wow, what kind of attitude is that?" Wouldn't you be frustrated to Jen, if this happened to you. Bear in mind, we were both respectful to her the whole process, even though we knew this was absolutely ridiculous. We were not allowed to board and the plane took off.
Subsequently, we decided not to give up and book a flight with Starlux Airlines on the same night. Their staff did question us about the misprint but understood our situation, accepted the validity of the visa, and facilitated a smooth check-in process. Their logical approach provided a stark contrast to our baffling experience with Jen at Korean Air. Surprisingly, upon reaching Vietnam immigration, we passed through without any questions/issues, casting doubt on Jen's claims and making us question her motives.
The financial loss incurred amounted to $1800 for my buddy's ticket, covering the forfeited ticket cost, additional expenses for a new flight, lost hotel reservation, and the valuable time wasted during a 12-hour layover. I did not include my expenses as it was my choice to stay back and travel with my friend.
This experience has left us deeply disappointed in Korean Air's customer service. We hope that this feedback prompts improvements and ensures that future travelers are spared from such distressing situations.
Not sure why I can't upload the visa and letter photo, but it's posted on yelp too.
Food was not the best. Seats are a bit uncomfortable. They’re still working on wifi on flights. They kept the plane pretty warm the whole flight so was sweating. Usually I’m cold on other flights. But the flight attendants were awesome and very professional!
Korean Air is my favorite airline in Asia. The food is delicious, and plentiful. The attendants are unbelievably professional and literally in a league of their own. I can’t recommend this airline enough and it blows away anything we have in the U.S.
Don’t expect much for food. Very terrible chair. They do provide clean bathrooms for taking shower.
Had access to the lounge as part of the priority pass program.
Overall, limited selection of food provided. Average tasting food which are replenish rather quickly as it is popular. Food items were sushi, sandwiches, pizza, chicken wings, fried rice and cut vegetables with dips. Free flow of drinks which include fruit juice, sofa, spirits and beer.
Clean toilets and great place if you have free access. May not recommend if you are paying for it.
Overall, limited selection of food provided. Average tasting food which are replenish rather quickly as it is popular. Food items were sushi, sandwiches, pizza, chicken wings, fried rice and cut vegetables with dips. Free flow of drinks which include fruit juice, sofa, spirits and beer.
Clean toilets and great place if you have free access. May not recommend if you are paying for it.
I enjoyed myself at the Korean air lounge with my friend. The food was great. Great place to stop and wine down after a long flight.
