Local Guides World
Counter-serve chain for ready-made sandwiches plus breakfast, coffee, soups & salads.
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Reviews — 8
Pret Employees are just slamming the doors like their owns but it also reflects poorly on the establishment's overall customer service and etiquette standards. A simple door etiquette reminder or even a door closer mechanism could prevent such incidents and create a more welcoming atmosphere for patrons.
Had such a great experience, felt very cared for and server was very kind and friendly.
Visited Mansion House branch this morning, so firstly would like to thank you for being open early on Sundays as everywhere else around here is closed.
I ordered two of the oat pots with pistachios, which are absolutely delicious and full of protein and an oat flat white.
Tamanna served me, was very welcoming, smiling and polite and made my flat white perfectly as many cafés do not get the texture right. Was also a perfect temperature, nice and hot. Hate coffees that go cold after 5mins. 70/75 degrees is spot on.
I believe Tamanna could see I was exhausted and struggling with all my bags and SO kindly gave me my coffee on the house.
Tamanna has really made my day!
I don’t expect free coffee and today of all days it has meant a lot this small act of kindness.
I will definitely be returning.
I ordered two of the oat pots with pistachios, which are absolutely delicious and full of protein and an oat flat white.
Tamanna served me, was very welcoming, smiling and polite and made my flat white perfectly as many cafés do not get the texture right. Was also a perfect temperature, nice and hot. Hate coffees that go cold after 5mins. 70/75 degrees is spot on.
I believe Tamanna could see I was exhausted and struggling with all my bags and SO kindly gave me my coffee on the house.
Tamanna has really made my day!
I don’t expect free coffee and today of all days it has meant a lot this small act of kindness.
I will definitely be returning.
Alfredo made my day today 10.11.23, he was always smiling, open and friendly. He welcomed me and he had such fantastic enthusiasm.
Have a great day Alfredo.
Many thanks,
Yana
Have a great day Alfredo.
Many thanks,
Yana
As many visit to Pret A Manger store in different location, so far this is worst one in customer service. I had sandwich and snack pot for my lunch, and asking for takeout, the cashier seem total ignored me by charge full eat-in price, and when I point out, she did not say anything by talking with her colleague, and when I asking receipt, other long waiting time that she keep talking with her colleague.
For food, still in the standard and taste that satisfied me.
For food, still in the standard and taste that satisfied me.
We had a good experience here on a Sunday morning - staff were efficient and we got what we wanted fast :)
The customer service experience was deeply disappointing, characterized by a lack of professionalism and empathy. The individual in question, a short, bulky woman with mousy brown hair, demonstrated a regrettable absence of people skills. It is suggested that her talents may be better suited to tasks where minimal interaction with customers is required, such as cleaning toilets. This would help create a more positive atmosphere for patrons who expect a higher standard of service.
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