GRAND USED CARS INC

Jorge Vargas and Max the owners are not men of their words very unprofessional and careless business men
I purchased a Qx80 Infiniti 30 days ago and I was told that I would receive my plates in 10 Business days. That was a lie today is May 16 th 30 days after my purchase and I still have no plates and my temporary plates have expired.

I am a business Women and mother who has to commute and travel to my office. I respectfully requested several times from them to please fax me a temporary plate until my plates have arrived
They insulted me by telling me I should have bought the vehicle straight out instead of financing and in the last 72 hours max has lied several times to me telling me tha he will provide me with my plates. At 2 p.m today he asked me to call him back at 4 p.m yet he refused to answer I just called minutes ago and I was given the # to a guy named Cesar who is the only honest and straightforward person on the team he is there go to guy for registering the vehicle and sadly I still have no plates and Max refuses to consider that I am a professional who does not want to risk driving with expired plates.

This is a very Honest review these people have no regard for you as a client once the purchase is finalized the only good thing I can say about my experience is that Jorge got me a very low interest rate. As for keeping their word and operating with integrity these guys are simply not honest

This review could have been avoided if you guys would simply value your clients.
Also max you are an elder individual I assumed that you of all people would understand that the best advertising is word of mouth.

God Bless I hope you take my review into serious consideration

Drove all the way from Connecticut to buy and car there and in the end the dealership tells me the car got sold, then says it’s in storage, then says it’s at a shop over a hour away. I had an appointment to purchase a car and they place me in this situation. In the end the dealership advertised “NO HIDDEN FEES” yet they still marked up the price for a dealer fee after we already agreed on a price. horrible experience

this is hands down the best used car dealer around here. these people are honest, helpful, and kind. they are reasonable and NO pressure! 10/10 recommend and will return.

Came across this dealership accidentally on the way home from an extremely disappointing experience with a dealer up the road that threw on a bunch of BS fees. Decided to try one last time and happy that I did. Victor and the rest of the staff run the cars every morning to make sure the batteries stay charged (something the other dealer didn't do as I went to test drive the car and it was dead). We asked to take it out for a test drive and was taken through a residential and highway route, which again wasn't what the previous experience was. Got back to the office and they were incredibly honest and not pushy at all. They were open to our concerns and answered all questions with ease. It was very relaxed and comforting. Walked away with a good deal and a great car. Very satisfied! Nice experience!

I absolutely would recommend this dealership for a used car we just bought a 2006 Honda Pilot with only 104k !! It's exactly how Anthony said it was in excellent condition! We had fast approval and paperwork was a breeze Anthony made it so easy to sign and drive. I wouldn't go anywhere else thank you Grands Used Cars for a great car my family and children love it!

They had the car I wanted but a wrinkle for me was I live 4 hours from their location. I asked Anthony to be my "eyes" and be honest with an assessment of the car's condition. I am happy to say that when I did go there Anthony's assessment was 100% accurate. No sales "BS", no pressure, just a simple accurate assessment of the car. In the buying process Anthony worked with me to create a "win-win" for both me and himself. Max was very helpful and Linda was very friendly. All in all a properly run used car dealer. I would recommend.

Bought a used Mitsubishi Endeavor at Grand Used Auto Inc. Anthony was very easy to deal with and he was willing to negotiate on the price. Extremely easy buying experience with absolutely zero hassle. Drove the car all the way back to Roanoke Virginia with no problems. They even called back a few days after the purchase to make sure everything was alright.I would definitely recommend them to a friend.

I recently got my first car from Grand Cars Inc and it was one of the best decisions me and my father have made. I was looking at Honda Si's online and I honestly fell in love with what I saw on CarGurus from this dealer. The car has great mileage, qualities and I just had to go for it. Anthony provided me and my father with great customer service, he was very patient and willing to work around any question or concern we had before making a purchase. I highly recommend this dealer as a first choice to anyone.