Tim Hortons

I got a Mocha Ice Cap here. The girl was so meh, so unkind. She should not work in service. Not a smile, no kindness in her voice, just frowning. We got 2 Mocha Ice Cap with 1 spoonful of whipped topping. I asked her kindly to put there more... she started complaining to her coworker and put another spoon of topping there. All messy. I am never going to this place again.

The worst Tim Hortons i have ever went. I went there on sunday. They were out of almost everything. They didn’t have iced cappuccino, they were out of ice even i ordered the cilantro chicken bowl which they served with mayo. Literally the worst experience ever and their customer service is poor. Please dont go there and waste your time

Placed a mobile order for doughnuts and when i got there they just told they don’t have it. Waited more than 20 minutes for my order just to hear “we don’t have it”. Not the first time they did this. Othertimes, they make me wait up to 40 minutes just to get the potato wedges order. They always start making order after you reach there, specifically if you mobile order. The food is also stale and soggy, catering is the worst. You have to ask every time , when will i get my order even if your mobile order shows it’s ready, atleast expect to waste 1-1.5 hour of your life on traumatising customers service and food. Please just avoid this one. Better to stay hungry than to go there.

The worst service i ever got at tim hortons. Its not the first time this is happening this happens everytime i order my coffee my usual order is always flavoured coffee but this is the third time i ordered online and when i visited the store they said they are out of what i ordered for the third time in a row. I asked for the replacement of tiramisu cold brew to fudge brownie iced latte and that too not made correct. Fudge brownie usually have some topping over it but i dont know what they did. Tasted like hazelnut and chocolate syrup in the coffee. And latte itself suggests steamed milk even though its iced but the employee added just straight oat milk to my coffee which was not what i expected. And the most pathetic thing is employees are too busy talking to each other and not giving the best customer service ever. I tried not to post a review but this is becoming a sequence everytime i visit.

I m just so done with this tim hortons . I would prefer the one in WMC over this any day. This is the 4th time they have served the quencher like this, and whenever I complain about it, they stir the drink and give it back to me. Didn't even bother this time.

I would have given them zero stars if that was an option.

Also, PS: the good reviews that you see are posted by their own staff.

It's very nice and clean restaurant, drink served was perfect and hot. We enjoyed it a lot.

This Tim Hortons has the best tasting Boston Creams and Double Chocolate Donuts than any other Timmies. In fact, it's one of the few in the Tri-Cities that still makes Double Chocolate Donuts. They always taste fresh and the chocolate icing tastes different in a good way.

Your regular Tim Hortons in SFU neighborhood. We had French Vanilla, Double Tea, and Everything Bagel. The atmosphere is what I liked about this franchise the most, and the waiters were awesome.