Movado Company Store

Worst after sale service. I went to get a $1500 watch malfunction within 11 months of purchase and was told I need to deal with Movado myself and mail out the watch myself at my pwn cost. Definitely never buying a movado again!

This store is one of the worst watch store ever visited in Canada. The store policies are junk. I had the worst shopping experience. They don’t even provide refund or store credit if returning anything. They just impose their selling policies on customers. Not recommended to friends and family.

This one star =0. We had a very bad experience shopping at this store. Return policy is the worst one. Unhelpful and unwilling to make a return less than 24 hours after purchase. Would not recommend shopping here as their prices are also very inflated. Will never do shopping again there.

I wish I can give 0 . Customer service it’s the worst. Nightmare of store policies. They don’t refund only exchange for equal or more valued merchandise. They will also force you to choose on the spot, won’t even show courtesy to provide any store credit or merchandise card.
Be carful if you gonna puschase something on this store make sure to ask about return policy.

Love the store, great customer service. The manager at the store is very friendly and well educated about the watch. If I remembered correctly. his name is Vivek.

I wish I can give 0 . Customer service it’s the worst. We try to refund a watch in less than 24 h of the purchase and was nightmare. First they don’t have a policy to show it’s everything final sale. No advertising… nothing. When we got the watch the didn’t mention it’s final sale but when we try to return turns final sale. The store manager Dylan it’s very rude and he accused my son to try to return the watch because he had used a night before( a serious accusation made without even having opened the box to check the watch and proved it’s used).
When I asked to see the store policy where it was written that all purchases are final sale he didn't have a copy and another thing if you look on the website there's nothing written about final sale.
Be carful if you gonna puschase something on this store make sure to ask about return policy.

Service was excellent. Went in with 2 watches to replace batteries and they did it while I waited. The manager pressure tested the watches Before & After replacement and the The price was very reasonable.
They have a very nice store with an incredible selection of watches. Highly recommended

We shopped for Christmas and after many stops ended at MOVADO
The young man did an amazing job charming us and selecting and describing. All around a well spoken very polite and knowledgeable person. Kudos. We ended buying quite a few watches as gifts
Will return. So refreshing to see “Good old fashioned service “