Anantara Grand Hotel Krasnapolsky Amsterdam

We booked our second stay at krasnapolsky this September for my birthday.
We added three more days because of changes in our plans, as advised by costumer service on email.
When we checked in, it took a long time with the attendant claiming she was combining the bookings and that we’ll have no problems. Yesterday we were blocked from entering our rooms and had to wait at the reception again, were treated rudely, told we don’t have a second booking - after i showed the booking confirmation.
When it was finally done, the manager dismissed us with no apologies. After paying for a 5 star hotel, i would expect better treatment and even compensation after being promised something by an attendant and then be halted in the middle of the stay.

Everything was absolutely perfect, starting from the moment we arrived. Every single person working there is very polite, willing to help with any of your need and desire.
Thanks again for your wonderful job.

While the hotel is absolutely beautiful and the location is unbeatable, the staff at this hotel are what made it the wonderful experience it was. Beatrice at the front desk was so helpful and made our stay here stress-free and so enjoyable. The tailor bar is also a must-see while you’re here. I recommend their “Silken Skein”.

Perfect stay. Couldn't have wished for anything better really. Staff were SO helpful, nice and went out their was to make me feel special (it was my 30th). They added a lovely, personal printed card to my room, along with a large happy birthday chocolate bar! The hotel is stunning from top to bottom. I've found sometimes a hotels reception is the "5 star" bit but the hallways/corridors and often rooms fall short of your expectations but this is not the case here. The location is as good as it gets. Housekeeping was very good and even came up after normal time because I'd missed them by accidentally triggering the "do not disturb" button. They stock up the extra stuff I requested and it was all completed before I came back. Mini bar wasn't crazy prices either, which surprised me. Was an incredible stay. Thank you 😊

Second time staying here for leisure travel since I loved it so much the first time. Cannot find a better hotel. Located right in Centre Dam. Great room. Great customer service. Bar and staff were nice. Don at the front and David at concierge were amazing and very helpful with reccomendations. Will stay here every time!

Stayed here for two days. No TV for the first 24 hours after multiple service calls. No instructions as to how to contact the front desk from the telephone. Had to download an app to get anything to work and then scroll through multiple services to find the front desk. No room service because apparently we had triggered do not disturb, which is some light switch type thing that no one explained to us and check in. For a five-star hotel it really fell short in the number of departments. Had to ask to get the room cleaned up and when we were trying to enjoy the space people had to be coming in and fixing TVs and fixing the housekeeping, which should’ve all been done because we had put in a service ticket for it. Lighting is very poor in the room. Multiple confusing switches everywhere but hard to figure it out. You have to spend some time. trying to figure out how to use this room. Trying to see anything in the room in the daytime there’s just not enough light coming in through the window. This room cost 2000& US for two nights without breakfast. So for that price I think the service fell short.

Lovely hotel. Great location in the center of Amsterdam. Staff are friendly. Room was clean and equipped with everything. Bed was comfortable. Breakfast buffet was fabulous and has variety of options.
Definitely will xome back again.
The only think is the windows is not soundproof. You hear all the noise from the street.