Hôtel Du Palais Biarritz - The Unbound Collection by Hyatt

This property is gorgeous! This is a truly 5 star hotel, with 5 star amenities, services facilities and of course prices. If you are not expecting to spend too much on your stay, this is not the place for you. I read few reviews complaining about the prices. I guess these reviewers did not stay at the hotel to understand the level of service at this property. The hotel is beautiful and offers gorgeous views. Pool area is fantastic, overlooking the water. There are not private beaches in Biarritz, therefore the hotel does not offer chairs on the beach, however, there us easy access from the hotel to the beach should you want to swing in the ocean. (Note that the pool has salty water).

Rooms: got upgraded to a corner room or suite. Super spacious and comfortable. Nicely decorated following the hotel style.

Restaurant -Terrace: Food at the terrace is good. Had lunch and dinner in there and both times we enjoyed our meals. Do not expect a huge menu or huge plates, just the right amount.

Lunch was about 90 euros for a Cesar salad French style with protein, a club sandwich, a bottle of water and a beer.

Dinner for 2 was about 160 for 1 salad to share, 2 main, 2 glasses of wine and a bottle of water.

I cannot wait to plan our trip back to Hotel du Palais!

I come here since the beginning of the 90’s
Mr. Leimbacher was the general manager till this very day if i am correct. For me this is the best Hotel in the World.

We were 4 friends, two couples accustomed to large hotels especially in the USA and Spain, and we spent a beautiful day in this palace. We spent a morning in this top-class spa, with top-quality treatments and an extremely competent director, Mme Masson Nicolier. Then lunch at the poolside restaurant, which was a treat for our taste buds, bravo to French chef Aurélien Largeau. Afterwards, we spent a long time around the pool with its enchanting view. Thank you to all the staff, always attentive and attentive to our needs. A truly luxurious place that deserves its reputation.

My husband and I stayed here for 2 nights to celebrate our second wedding anniversary. We have traveled a decent amount and stayed at some great hotels, and I can truly say this was one of the best we’ve ever seen. The main lobby salon has sweeping views of the ocean that make you feel like you’re out at sea. The pool is amazing and overlooks the beach. And the grounds and hotel itself are beautifully maintained and very modern considering how old the building is. I don’t write a lot of reviews but felt compelled to write this one because we had such a great and memorable time! We are already planning to come back next year. It’s an expensive hotel but it really is worth it!

My family was thrilled to stay at the Hotel du Palais for the second time and discover that it was just as incredible as we had remembered it. Our suite was absolutely gorgeous. The hotel and the grounds are stunning with breathtaking panoramic views.
But beyond that, the staff at the hotel are tremendously helpful and kind. The hotel is located in the grandest, most beautiful palace, but we were always made to feel so warmly welcomed and at home. We would especially like to thank Paul and Jeff for their hospitality. They went above and beyond to make sure our visit was wonderful. The Hotel du Palais is exceptional in every way--we can't wait to come back!

This is by far one of my favorite hotel in France. The location is superb, right by the Ocean, the management keep the old feel of the second empire throughout the building but never compromised on they modern needs, the staff is very helpful and pleasant to talk to and the rooms have everything you might expect from a palace. Breakfast is opulent with an amazing selection of food. The terrace facing the ocean has a lovely setting and serves good food. But to achieve perfection and 5 stars some items needs to be fixed. We had a problem with the engine of our curtains and it was not fixed despite the fact we stayed 4 days but most importantly the pool needs a proper management. Here you have this beautiful 30 m meter pool with lounge chairs facing the ocean but nobody offers you a glass of water or comes to propose you any drinks for the whole afternoon. Instead they chit chat at the entrance while leaving clients unattended. To be fair we did not try the Michelin stars restaurant but it seems having a meal directly facing the sunset through gigantic floor to ceiling window must be a very romantic experience. We will surely come back to try it.

Had a perfect experience here during a stay in May 2023.
+ Greeting outside the hotel, baggage is taken straight to the room, seamless check-in followed by a brief tour of the grounds and the room.
+ Beautiful rooms and awesome hotel in general, truly historic and luxurious with great attention to detail. I had the feeling everything was meticulously maintained, from the gardens and public spaces of the hotel to the room.
+ It was my birthday trip and staff were aware of this, wished me well and the hotel went above and beyond to make it special for me. And they succeeded in making it an unforgettable experience.
+ The spa facilities are incredible. Almost everything you could wish for, and it always felt very private, not at all crowded. The collaboration with Guerlain is great but I would like it if some Guerlain amenities were provided to use while at the spa (e.g. shower gel, shampoo).
+ There is a lovely outdoor pool with warm salty water, which is unique and very relaxing (no chlorine smell etc.). It is just great to spend some time here right next to the ocean. There is also direct beach access.
+ The location is perfect, right next to the beach and very close to many of Biarritz’s attractions.

- The only improvement I would suggest would be the opening hours of the facilities. The pool area and gate to the beach closes at 7pm and the spa closes at 8pm.

I cannot comment on the restaurant, bar or gastronomic offerings, apart from that it looks beautiful with amazing views. I did not have breakfast and would consider booking a package including breakfast next time, as it is rather steep to add on at the hotel (50€ per person per day).

I give this hotel my strongest possible recommendation.