Empire Tax Professionals

If i could give zero stars. I would. First of all charging for services an arm and leg, second - not providing them: 6 months of payroll - did not even set up accounts in the correct states, never ran payroll, still charged for the service. Bookkeeping: I had to constantly chase them to make sure they categorized correctly, still made a lot mistakes, sloppy, not organized, keep switching people who work on your account, bad communication. Filing returns - total nightmare. 2 years later got a notice from IRS that they never got my return: both federal, state and corporate. After calling and emailing them for a month, they brushed me off with a fake certified letter receipt (1 for all 3 returns) and stopped communicating with me. I'm filing a lawsuit for their negligence and damages. Save yourself this headache and choose someone else for your tax services needs.

I’ve worked with Empire Tax Professionals for many years and they have always prepared my returns accurately, quickly, and in a professional manner. Mary was very helpful with providing periodic updates on the status of my returns. I would recommend ETP to friends, family, as well as business owners who are seeking top notch service.

Dear Rachel and the incredible team,
I wanted to express my deepest gratitude to each of you, particularly Amandalyn and Mary, for your outstanding support and professionalism.
Amandalyn, your guidance has been invaluable in steering me towards the right professionals. Your expertise and dedication have truly made a difference, and I am incredibly thankful for your assistance.
Mary, your patience and assistance throughout the tax return process have been remarkable. Your attention to detail and willingness to help have made a potentially daunting task much more manageable for me.
I also want to extend my appreciation to the entire team for creating a positive and supportive environment. Your collective efforts have not gone unnoticed, and I am grateful for the excellent work you all do.
Thank you once again for your exceptional service. I am fortunate to have such a capable and caring team by my side. Thank you Rachel for all this years giving me such nicely advices .
Jane F. Jurgens

Let me start with the reason why four (4) stars. I normally leave room for improvement. There is always room for improvement. That said, I'm very satisfied with Empire. Everyone have been very responsive and helpful, especially Mary. I would also recommend that an explanation be included in the draft return. For example, explanation for additional vouchers prepared. But other than that, I'm satisfied with the service and would recommend their services to anyone.

Service so bad I turned down multiple FREE months. This company has cost me thousands due to their mistakes, inaccuracies, unexpected (and at times, unexplained) charges, unnecessary delays, empty promises, unanswered questions, unresponsive emails, and more. Don't make the mistake I did - avoid Empire at all costs.

P.S. I highly encourage you to read the reviews on TrustPilot and the Better Business Bureau before considering Empire.

Been with them for 3/4 years. Rachel is very knowledgeable of her work. Evenmore, she has a team that supports their great work - Jeremy and Amandalyn. They are straight shooters and no phoney baloney. They listen to their clients which is key. And after speaking to them you feel settled. And a nice shout out to Kate, a very pleasant Georgian.

This was a profoundly unsatisfactory experience with Empire Tax Professionals, a company that claims to be customer-oriented and a top tax service provider. Despite their marketing promises, my encounter with this firm was riddled with incompetence, delays, and an utter lack of professionalism. I strongly caution potential clients against entrusting their taxes to these individuals, as my personal encounter left me with exorbitant costs, unnecessary stress, and a significant loss of trust.

To begin with, Empire Tax Professionals failed to deliver on the fundamental aspect of their service: timely tax filing. Despite submitting all required documents and paying their fee of $5000 upfront, my taxes were not submitted within the mandated deadline. This negligence resulted in penalties and fines that I, as a client, should not have had to endure. This level of irresponsibility is inexcusable for a company that boasts about their expertise and customer-centric approach.

Moreover, the incompetence displayed by Empire Tax Professionals during the filing process was both disheartening and alarming. I entrusted them to diligently file my taxes, expecting a thorough and accurate assessment. Unfortunately, what I received fell far short of expectations. Their lack of attention to detail resulted in numerous errors on my tax return, which further compounded the complexity of resolving these issues and incurred additional costs. It is unfathomable that a company purporting to be a top tax service provider would demonstrate such an alarming lack of expertise and care.

What distressed me the most about my experience with Empire Tax Professionals was the subsequent hassle and headache caused by their incompetence. As a client, I expected a seamless and stress-free tax filing process, but instead, I found myself immersed in a disorganized mess. I had to spend significant time and effort rectifying their mistakes, engaging in lengthy correspondence and discussions to ensure my taxes were corrected properly. This not only wasted valuable resources but also left me deeply frustrated and disillusioned.

Given the magnitude of my disappointment with Empire Tax Professionals, I strongly advise others against using their services. Their failure to meet basic expectations, coupled with the financial losses and unnecessary stress I endured, is evidence of their incompetence and lack of commitment to their clients. It is regrettable that a company claiming to prioritize customer satisfaction falls so short of its promises.

In conclusion, Empire Tax Professionals' self-proclaimed position as a top customer-oriented tax service is far from accurate. My personal experience with this firm was characterized by delayed tax filings, sloppy work, and the subsequent burden of rectifying their mistakes. Considering the significant financial loss and immense frustration I faced, I cannot recommend Empire Tax Professionals to anyone seeking a reliable and trustworthy tax service provider.