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Reviews — 8
I had a good overall experience with delta the employees on every level were very nice and helpful. Would use again.
My flight departed on schedule and arrived early in LA. No frills basic economy flights. The fight was the first leg of my trip to Asia. Easy and automatic transfer of my luggage to the international flight was a nice touch.
Outstanding trip to #Cancun. Flight Crew Lead Ms Icy was professional & worked hard to ensure our trip was enjoyable.
Still haven't given me or my friends our money back from cancelling two of our flights and offering no alternatives. Never fly with Delta because there will be nobody that works at this corporation you can talk to on the phone, only chat bots that send you in an endless loop.
Submission
Sirs,
My partner and I were originally scheduled to leave for Maui on Feb 4, 2022. The day prior, Mr Charles Jamison had his flight from GSP cancelled due to weather conditions beyond anyones control. Fortunately, at the gate Feb 3, 2022, an agent was able to change our entire itinerary from first class accommodations to economy plus accommodations for Feb 5, 2022. Mr Charles Jamison was placed on an itinerary to SAT Feb 4, 2022 that connected through Detroit. My accommodations included wheelchair access for transport to the gates because of recent that I had on my Achilles tendon for total repair. At the time of downgrading from first class to economy plus, there was no mention of even partial refund of travel miles that I had used to book this trip. On the morning of Feb 5, 2022, we left SAT with connecting a flight scheduled for LAX. here was a 45 minute window to get to the next gate for departure for OGG. I asked the agent in SAT about the wheelchair that was supposed to be waiting n LAX and was assured that it would be there.. When we arrived at LAX, the wheelchair was not there and the agent at the gate would not call the next gate to let them know of the delay. I was told that after 15mins the door to the next plane would close and we could not board. I was frantic as we were about to miss the connecting flight to OGG. I asked for a supervisor and was directed o Customer Service. In the meantime, I received a notification on my cell phone which indicated that the flight had already been changed to now connect to Seattle, WA and then on to OOG. A supervisor named Guillermo already knew that it would be impossible to make the flight ad that the delay as caused by the lack of the wheelchair at the gate. He admitted the error but stated that he was unable to do anything about it given the construction at the airport. I asked him why we would have been allowed to book an itinerary which was destined to fail given airport construction and the fact that I required handicap accommodations. I further stated that this was not fair to the customer. The rescheduled flight put Mr Jamison and myself into economy seats apart from one another when we had been initially been in first class seating. It was a very uncomfortable flight to say the least and certainly not what I expected from Delta Airlines. To date, there has been no restoration of my points given that we went from First class to Economy class seating. In addition, I have noticed that the same itinerary is offered still from SAT to OGG through LAX. With airport construction and special needs, this will be impossible even in the future. The supervisor Guillermo offered us $15 per person to eat in he airport only after I asked him. He initially stated that he did no know what if anything h would be able to offer as compensation for what proved to be a very long and uncomfortable trip to OGG. I chose Delta Airlines over United Airlines and American Airlines as it offered the best itinerary. When we reached the timeshare later that evening approximately 8hrs later, I was unable to obtain my requested villa as it was done on a first come, first serve basis. My disappointment with Delta is very high at this point. While it continues to offer some of the best itineraries for places that I enjoy travelling to, I am unsure at this point if I will remain part of the loyalty program. Please reach out to me as I have been loyal to Delta both as part of the loyalty program and with the use of the American Express Delta credit card. I am requesting some accountability for the loss of seating class and the disappointment of having an unfortunate handicap during a time of airport construction. Should a person with a handicap be made to feel like a second class citizen? I am trying to remain faithful to Delta Airlines but this last incident has made it difficult.
Sirs,
My partner and I were originally scheduled to leave for Maui on Feb 4, 2022. The day prior, Mr Charles Jamison had his flight from GSP cancelled due to weather conditions beyond anyones control. Fortunately, at the gate Feb 3, 2022, an agent was able to change our entire itinerary from first class accommodations to economy plus accommodations for Feb 5, 2022. Mr Charles Jamison was placed on an itinerary to SAT Feb 4, 2022 that connected through Detroit. My accommodations included wheelchair access for transport to the gates because of recent that I had on my Achilles tendon for total repair. At the time of downgrading from first class to economy plus, there was no mention of even partial refund of travel miles that I had used to book this trip. On the morning of Feb 5, 2022, we left SAT with connecting a flight scheduled for LAX. here was a 45 minute window to get to the next gate for departure for OGG. I asked the agent in SAT about the wheelchair that was supposed to be waiting n LAX and was assured that it would be there.. When we arrived at LAX, the wheelchair was not there and the agent at the gate would not call the next gate to let them know of the delay. I was told that after 15mins the door to the next plane would close and we could not board. I was frantic as we were about to miss the connecting flight to OGG. I asked for a supervisor and was directed o Customer Service. In the meantime, I received a notification on my cell phone which indicated that the flight had already been changed to now connect to Seattle, WA and then on to OOG. A supervisor named Guillermo already knew that it would be impossible to make the flight ad that the delay as caused by the lack of the wheelchair at the gate. He admitted the error but stated that he was unable to do anything about it given the construction at the airport. I asked him why we would have been allowed to book an itinerary which was destined to fail given airport construction and the fact that I required handicap accommodations. I further stated that this was not fair to the customer. The rescheduled flight put Mr Jamison and myself into economy seats apart from one another when we had been initially been in first class seating. It was a very uncomfortable flight to say the least and certainly not what I expected from Delta Airlines. To date, there has been no restoration of my points given that we went from First class to Economy class seating. In addition, I have noticed that the same itinerary is offered still from SAT to OGG through LAX. With airport construction and special needs, this will be impossible even in the future. The supervisor Guillermo offered us $15 per person to eat in he airport only after I asked him. He initially stated that he did no know what if anything h would be able to offer as compensation for what proved to be a very long and uncomfortable trip to OGG. I chose Delta Airlines over United Airlines and American Airlines as it offered the best itinerary. When we reached the timeshare later that evening approximately 8hrs later, I was unable to obtain my requested villa as it was done on a first come, first serve basis. My disappointment with Delta is very high at this point. While it continues to offer some of the best itineraries for places that I enjoy travelling to, I am unsure at this point if I will remain part of the loyalty program. Please reach out to me as I have been loyal to Delta both as part of the loyalty program and with the use of the American Express Delta credit card. I am requesting some accountability for the loss of seating class and the disappointment of having an unfortunate handicap during a time of airport construction. Should a person with a handicap be made to feel like a second class citizen? I am trying to remain faithful to Delta Airlines but this last incident has made it difficult.
Shout out to Delta for giving us 4 perfect flights for DFW ti Madrid. We had snacking service...seriously, the best most attentive flight attendants. Also, I could not believe how much food you receive on an international flight. So many snacks, drinks, meals, cookies, and chocolates. I was stuffed when we landed back in the US!! Best flight experience I have had in 30 years, and I travel a lot.
Excellent work Delta, one of your best clubs!
