American Airlines

Out to get you, booked a reservation online which didn't allow me to use my travel credit so i called the 1800 number to get some help.

Lady assured she can get me same ticket i was looking at online and also apply my flight credit after which i was asked to pay over $1000 which didn't seem right but i had no choice. She confirms my booking and i get a receipt for $2300 ticket which was only $1164 online.

My husband and I are 65 years he is a diabetic we are traveling with my grandson. It’s 15 years old while waiting to takeoff from San Juan Puerto Rico my flight from Philly to Cleveland. Ohio was delayed three times before I got here to Philly. Now I’m stuck in Philly from 9 o’clock at night. Time p.m. until 8:45 PM the following day we did not get a hotel room. My husband does not have his medicine with him because it was in his luggage that he paid for $40 and now our luggage is on our way to Cleveland Ohio our destination, but we’re stuck in Philly for another 24 hours my 15-year-old grandson is sleeping on the floor, I have this generate disease suffering from back pain and I pray to God that my husband doesn’t have a diabetes episode here because we have no money

Had to change the name of one the passengers I was flying with because her official name isn't her English name. AA split off her ticket to make a separate reservation and didn't let me use my AAdvantage credit card to get a free checked bag. Ended up having to pay $60 even though the card benefits claim first bag is free.
Terrible customer service, terrible company. Will never fly American again, hope the $60 was worth it.

Horrible customer service, horrible communication, one of the worst experiences I've had in over 40 years of traveling. What happened to your company? Absolutely shameful and horrible, would not recommend these unprofessional clowns to anyone. Just be an honest company and communicate...do better!

Waiting on hold for 17 minutes just find out what the details were on a receipt. Either provide the full purchase details on your receipts or have a customer service that actually serves the customer. Next step is BBB and CFPB.

Don't ever fly with this airlines! They are horrible and they steal your money any chance they get and instead of giving it back, they give you a credit for only ONE ticket instead of ALL of your money for both of the purchases that you made on your ONE card!!! I will never fly with them again and recommend that you don't either if you value your hard earned money! I wish I could give NO stars at all!

Please update your check bag policy. The measurement system is outdated. I’ve used the same checked bag on numerous flights on your airline and others and it fits perfectly. When a client goes through the trouble of wanting to bring their bag on board and then the attendant decides to measure it and it is slightly bigger than your outdated system the experience is extremely poor. #pleaselisten