Old Navy Outlet

Staff at checkout counter are the worst. They have very long lines due to inefficient staff..!!

Great deals with good amount of options available

Very hectic store at checkout but otherwise lots to choose from. With the usual Old Navy value

Some staff just look mad. Well stocked though.

Worker forgot to put in a pair of pants i purchased. I called and the person I spoke with said that they would hold it for me. I told them I live far away and it would take a couple of weeks for me to pick it up. They said that was not a problem and to give my name when I arrived. When I got there they did not have it and could not pull up my records of purchase even with my phone number on file. Missed out on a pair of pants I was charged for and never received.

I love this store, although I called today to confirm they were also running Memorial Day specials (being that they are an outlet store) and the woman I spoke to was so incredibly rude. She unfortunately did not share her name. Although when I asked if they were still running the specials she said “the 50% off?” I said yes, I wanted to confirm as you are an outlet store - she said “yeah… you called the outlet store.” And as I was saying thank you, she hung up on me.

Spent 400 on clothing for grand kids on Friday but noticed Saturday one item was not in the bag. Called the store and spoke to the manager name Oscar. Oscar was very rude and came off very racist. I told him I had my receipt and what had happened. He asked for the trans number and what time I purchased my stuff. He then asked what color was I and what did I have on that day. He said he would have to look at the camera to see if I was telling the truth and would give me a call back later. Remind you I had my receipt and only wanted one item missing. The whole time the item was left up front with a note the night I had left it and he should have known that.

Store was being organized and seemed cleaner than other times I’ve been here. BUT most of pricing at this “outlet” store was much higher than the prices found on old navy’s website. Crazy prices for old navy clothing… Check prices online beforehand and have them price match in store if possible!!