Zoomo e-bikes

First, BOTH FORKS broke on my bike after I had a general service three days ago. Then they gave me another replacement bike, which I didn’t ride and which stands in my garage on the -5th floor along with my car under 24-hour security and camera surveillance, we even have a parking lot that opens with a key... but when I brought it give the bike back, you found damage on the battery... on the plastic part, on the battery that YOU gave me a week ago and on which I rode only 10 km without removing it from the bike. And for these damages, which I didn’t even see, I was charged $356. I have already told more than 10 of my friends to never use your bikes and they will just change the bank when they come to give the bikes to you. So you won’t find anything to write off money from them for. It's easier to buy a car than to have your bike serviced! It's horrible.

I had a terrible experience with Zoomo Company today. The staff, all of whom are Indian, acted unprofessionally, making insensitive comments and saying nonsense things. They charged me a hefty $150 for what they claimed was damage to the battery's power button, but it was just a minor issue with the rubber button which got trapped inside while pressing the button.On top of that, they charged on an extra $30 for not having an appointment, even though there were none available. In the end, I had to pay total fine of $203, including tax. This company running scam scheme especially when they targeted me as I was returning the bike. My many friends have faced similar situations, he had to pay whole 350 for minor battery cracks, which were likely due to poor battery quality. The battery worked perfectly fine. I strongly advise against renting from them, especially considering they've increased their monthly rent fee from $247 t o $288. It's probably better to buy a bike or through an installment plan.

Again i come today and they say, they don’t have time to repair my bycycle. And my bycycle only have front wheel flat. I think, it took 15-10 minutes to repair. But same thing same words, they don’t have time.

I had an amazing experience with Zoomo. Varun made sure my bike was in top shape, and Vamshika was always there to answer my questions and help when possible. The kindness and professionalism of their entire team will keep my business for a long time.

My experience at this location was very pleasant thats why I want to leave a review. VARUN was very helpful after I had informed him that I was running late to pick up my bike after service. They were closing at 6pm and I was set to arrive for 630pm. Somehow I caught Varun leaving and he was able to assist me with getting my bike the same day. Professionalism, service and attidude was all on point. 5 stars all through out for this team

I wanted to take a moment to express my utmost appreciation for the exceptional service I received from Shivam all the time Since I took the bike. Your dedication, professionalism, and commitment to resolving my issue were truly commendable, and I believe such outstanding service deserves recognition. It was evident that you possess an impressive depth of knowledge about the products/services your company offers. Your ability to answer my questions with clarity and provide insightful explanations went above and beyond my expectations.
Wishing you continued success in your role and all your future endeavors.
Thankyou

Good people good service, I am very amazed with the quality of service I have received from Shivam.🫶

Due to my office timing, I visited the store 10:00. He also quickly guild me and finish it with in limited time. Overall Toronto team is good and doing commendable job. 👍💙

I have issue with zoomo policy and customer support so i am reducing a start from my rating. It took 1 week to get in touch but they were not able provide promotions code to my subscription. I spend almost 5 hours with email or call centre still no luck, so I retuned the bike, with losing hope. 💔