Local Guides World
Reviews — 8
Great experience
Nice facility
Attempting to book an event with the Treetop Atrium was a complete disappointment. I contacted the number listed online several times during late 2018 to no avail. My mother received a recommendation about the Treetop Atrium and I was very excited to host my baby shower there. She also attempted to reach the coordinators at the venue and received a call back just this April. That should have been alarming enough, but I still set an appointment to view the space.
Shirley, the event manager, met me on an afternoon in April and showed me around the venue. Again, I was excited about the possibility of booking the space after our meeting. She even offered to honor the Winter special price of $2500 instead of the $3900 the space is renting for at this time. Shirley gave me her personal number and assured me I could communicate with her that way. When I mentioned I tried to reach her using the posted office number she told me I probably didn’t answer the phone call when they returned it like most people do when they don’t recognize a number, including her. I could not relate to that statement, but I let it ride to avoid ruffling feathers. It was clear to me at that point she was not willing to take responsibility for the poor communication and responses of the venue. Nonetheless, I let that go and thought moving forward could work in my favor.
I left the venue and consulted with my family and friends and we decided booking the space would be best. Ms. Shirley confirmed an appointment with me April 18 at 1 pm to secure the space with a deposit and my mother agreed to meet her by text. In this text correspondence, I asked Shirley if my friends who would personalize the space could come at a later date to see the venue and she told me everyone had to be present April 18 at 1 pm. I further asked her to accommodate me and I was totally ignored.
Shirley did not show up for the April 18 meeting with my mother although she confirmed this was the only time we could meet with her. My mother waited at the venue for an hour and a half, left Shirley a message and text her personal phone number provided. I also text Shirley to let her know my mother was waiting. She ghosted me completely. I was in shock that she did not show up for this meeting or reply to our correspondence.
Needless to say she still has not returned my call to this day. I spoke to her assistant Frankie who told me Shirley had an emergency during our meeting and would call me in the following week. That never happened.
It is very disheartening that this venue, but specifically Shirley, operates with such a lack of professionalism. If my request to view the space after booking it was too ridiculous for Shirley, she could have stated that she didn’t want to continue the deal instead of intentionally ignoring my calls and texts. If Shirley did not want to honor the lower rate, she could have stated that as well. This is not the way to do business and I would suggest saving yourself the headache and book with a more professional venue.
I am very disappointed in the way this business deal was handled, but I feel much more comfortable knowing I dodged a bullet in working with Shirley. Imagine if she arbitrarily started to ignore me after I was financially involved? Beware of business deals with the Treetop Atrium. Prince George’s County deserves a more professional venue than what they are able to offer consistently.
Shirley, the event manager, met me on an afternoon in April and showed me around the venue. Again, I was excited about the possibility of booking the space after our meeting. She even offered to honor the Winter special price of $2500 instead of the $3900 the space is renting for at this time. Shirley gave me her personal number and assured me I could communicate with her that way. When I mentioned I tried to reach her using the posted office number she told me I probably didn’t answer the phone call when they returned it like most people do when they don’t recognize a number, including her. I could not relate to that statement, but I let it ride to avoid ruffling feathers. It was clear to me at that point she was not willing to take responsibility for the poor communication and responses of the venue. Nonetheless, I let that go and thought moving forward could work in my favor.
I left the venue and consulted with my family and friends and we decided booking the space would be best. Ms. Shirley confirmed an appointment with me April 18 at 1 pm to secure the space with a deposit and my mother agreed to meet her by text. In this text correspondence, I asked Shirley if my friends who would personalize the space could come at a later date to see the venue and she told me everyone had to be present April 18 at 1 pm. I further asked her to accommodate me and I was totally ignored.
Shirley did not show up for the April 18 meeting with my mother although she confirmed this was the only time we could meet with her. My mother waited at the venue for an hour and a half, left Shirley a message and text her personal phone number provided. I also text Shirley to let her know my mother was waiting. She ghosted me completely. I was in shock that she did not show up for this meeting or reply to our correspondence.
Needless to say she still has not returned my call to this day. I spoke to her assistant Frankie who told me Shirley had an emergency during our meeting and would call me in the following week. That never happened.
It is very disheartening that this venue, but specifically Shirley, operates with such a lack of professionalism. If my request to view the space after booking it was too ridiculous for Shirley, she could have stated that she didn’t want to continue the deal instead of intentionally ignoring my calls and texts. If Shirley did not want to honor the lower rate, she could have stated that as well. This is not the way to do business and I would suggest saving yourself the headache and book with a more professional venue.
I am very disappointed in the way this business deal was handled, but I feel much more comfortable knowing I dodged a bullet in working with Shirley. Imagine if she arbitrarily started to ignore me after I was financially involved? Beware of business deals with the Treetop Atrium. Prince George’s County deserves a more professional venue than what they are able to offer consistently.
I had an evening wedding here in 2010. It was beautiful!
I absolutely love The Treetops Atrium. I am so excited to be having my wedding reception there in July. Mrs.Shirley have been extremely helpful during the entire planning process. I highly recommend The Treetops Atrium to anybody looking for a wedding or party venue.
I attend church here on Sunday's Kingdom Life Inc.
This place is a mess. Dont ever have anything here. Shirley is very hard to work this. She is also slippery and will trick the heck our of you. Dealing direct is a mystery to her. Do your self a favour rent some where else.
Clean well run building, but short on parking for visitors.