Richmond Heights Place Senior Living

Terrible place. No accountability. Call buttons broken weekly. Their solution a hand bell that couldn’t be heard through the door let alone down to the nurses station to get someone off their phone. Patients are left for hours unchanged. No calls to management returned. Clearly only a profit making venture with no oversight or standards. Too many patients suffering.

I'm writing this as an ex employee. Not about most of the workers, the the company that bought us out at tge end of 2023: Tranquility. What a bunch of malarkey the management gave us. It's gonna be better, we're going to fix things, spruce the place up, get rid of all agency personnel which is more cost effective and affords better care.. As the newly crowned Sales & Marketing Dir, I (we all) thought it was going to improve the lives of our residents and help us as well. About a month into the new year they fired our Ex Dir and brought Dan Washburn in who either is a yes man or a corporate henchman. I got 6 people in there as residents and had about 7 more wanting to come immediately. Not all of them would've signed on, but I was working it. First of Feb we're told some changes are going to happen. Cut costs. First I was told I would go back to being receptionist as I was prior to my promotion. But every day the scenario changed. Ended up several of us were laid off, they're shutting down the Independent Living Cottage making all those people move pretty quickly. Independent Living people didnt pay as much rent as Skilled Nursing people or Assisted Living does They gave no severance pay, they didn't pay me the commission I originally was told I would get for putting "heads in the bed" as Tranquility called it. I'm owed about $600. They didn't really want most of us to even file for unemployment. But they legally couldn't stop that. Tranquility is based in Hickory, NC. The owners/managers care nothing for people at all. The bottom line, as usual, is only money. I had hoped to work there till the cows came home. But sending someone like Dan, your errand boy, as an Exec Dir is an insult!! I miss the residents and am so sorry my friends at the Independent Living had to move. I wish Gene, Steve and all the rest of corporate had been honest from the start. I will say the IT guys were great.

I would not recommend Richmond Heights place for your loved one. Moving our mother elsewhere was a relief; she's flourishing now with the care she deserves. We paid double for inadequate treatment and service, unaware of better options until we researched further. From the start, their lack of empathy was apparent. On the second day, they callously informed us our mother would never walk again, which was devastating. Moreover, the difficulty in reaching someone for communication and the lack of follow-up on treatment were frustrating. Voicemails were full, emails went unanswered for over a week, and there were times when my mother spent days or even weeks confined to her bed. Don’t get me wrong, we did come across some kind hearted people but the bad unfortunately weighed out the good.

Facility is nice and the Business office manager Jasmine helped with processing Guardianship for my loved one. Jasmine was very kind and knowledgeable about the process, and explained all the details so I could understand what to expect. Very professional and thorough

The clinic was well put together and the office manager Jasmine helped my loved one with the processing of ALF assist living Medicaid. Jasmine made the process easy for me and my family

This facility is poorly run with undertrained, underqualified staff. The most distasteful interaction I have experienced while dealing with Richmond Heights was facilitated by Jasmine. I do not want to attack one individual’s character based of what appears to be systemic failures within this care facility as a whole— so I will just say, be prepared to take copious notes, follow up relentlessly and overlook the hostile attitudes you will ultimately face if you have the misfortune to have a loved one in their care. They will make it incredibly difficult and you will live in a constant state of stress. I would highly recommend choosing a facility elsewhere!!!

Richmond Heights Place is a wonderful establishment. Many of the staff are very attentive and caring. The Human Resources person Yvonne was super nice and provided very informative details about the facility and staff members. Pam also seemed like a great leader and appeared to have her hands into all facets of the business. Would highly recommend any family member to be taken care of there.