Sydney Airport DOM T2 Drop-Off

Very busy and stressful. Not sure where the issue is as all staff from airlines + security + food services were helpful, efficient and working their hardest, but long lines and waits EVERYWHERE, nowhere to sit in Foodcourt, and just a general feeling of chaos and disorganisation to the whole operation. Layout is inefficient as people just needing to get straight to their gates have to make their way through the busy + crazy Foodcourt dodging people and making it even busier + crazier.
Staff (including amazing food service and cleaning crew) are holding the place together, really.

Such a poor attempt at an airport. So much infrastructure yet no rain cover to get to the pick up location. Front doors from roadway closed. Smokers at every entrance. 3rd world standard at best.

This is the best airport I have been to in Australia. Bag security is SUPER organised, so everyone keeps moving through. The security are very thorough and professional. Unlike the maroochydore security, the workers here are very polite and nice 😊 (the maroochydore airport security are known for being awful, and we just flew from there. So we were a bit nervous coming to the airport today) My hubby was selected for a random explosives swab test. The gentleman kindly let him know and waited patiently for my hubby to collect all of his belongings. The bag search was thorough, but not invasive; and the man kindly explained what he was doing and why. Everyone was visibly at ease and had plenty of room to unload and repack their belongings without needing to rush.

And there are plenty of stations to charge your devices while you wait for your plane 😊

Good. The way to express pickup is very long

I was travelling with my family, 9 of us and Jo who was on duty today driving the red buggy car on Virgin domestic was so nice and helpful,
People like Jo makes your day, she was so kind and good with my granddaughter…thanks a lot Jo, you are the best.

We also arrived late to our flight to Melbourne and the Virgin Staff were excellent, very helpful and so nice.
we were 9 and helped us to get all our luggage checked.

Arrived late at one night recently at Sydney airport domestic terminal and followed signs to catch a train then I reached end of sign and it pointed to the direction where I got off the flight and access door to the railway station was closed. I had to ask one of the staff to let me access the station.

The signs to station was poor directed and forgot about arriving at a late night flight then to catch train there.

Generally a smooth and easy process, but the automated system couldn’t find my reservation… no problem, the customer service team was able to get me sorted out immediately! 100% for the support team!!!