Jetstar

Flight had too much fuel on-board due to an operational error on their end. As a result, we couldn't board and had us re-scheduled to a flight more than 4 hours later, though there have a flight from Sydney to Melbourne scheduled at least every hour. Would have been too easy to put us on the one one hour later. Shame Jetstar!

#jetstar is a joke. Our Sydney to Melbourne flight was departing gate 57. Then last minute we were told to go to gate 49 with some delays then while waiting we were told go to gate 57 ! What on earth is this airline company and what kind of communication they are using. I wish I will give them -ve 5 stars. I noted the staff laughing , seriously this is not how you run airlines. I think they may think it is a bus services. What a joke ! I attached pictures and an online apology is not enough

Felicia was the one checking us in. She was super helpful and knowledgeable with inquiries we had. She deserves a pay rise for her customer service 👏

I had an extremely disappointing experience with Jetstar Airways. The customer service I encountered was nothing short of terrible, with condescending agents who seemed more interested in deflecting responsibility than assisting passengers.

One of the most frustrating aspects of my experience was the inconsistency in the baggage weight measurements. I meticulously weighed my bags using a Jetstar scale at the airport, and they were well within the airline's specified limits. However, upon reaching the gate the bags were weighed again, and I was shocked to discover that the airline's scales showed my bags as significantly overweight, consistently about 3 kilograms heavier than my measurements. This raised suspicions that Jetstar might be manipulating their scales to charge unsuspecting passengers extra fees.

When I brought up this concern with the attendants, their response was not only dismissive but also extremely condescending. They intensely insisted that their scales were accurate and implied that I must have been mistaken or trying to evade fees deliberately. This lack of professionalism and understanding was incredibly frustrating and leaves me feeling deceived and mistreated as a paying customer.

The airline's policy of charging $65 for overweight carry-on baggage is a blatant money grab, especially since I paid for a checked bag as well, but now had no option but to pay since I couldn’t transfer “weight” from my carry-on to the checked bag.

I would STRONGLY advise any travellers to book with another airline like Virgin Airways, or if you’re desperate enough to take Jetstar I would advise to exercise caution and be prepared for issues or to be scammed when dealing with Jetstar. They’re an awful company.

I can't believe the audacity of Jetstar! It's absolutely infuriating that they have such a complete disregard for customer service. Take a look at this photo, can you see the long line of people waiting? And to make matters worse, there's only one person serving! It took an eternity just to drop off my bag. But that's not all, there was this Jetstar employee who was literally screaming at the customers. It was like being in a different country, completely unacceptable! Jetstar needs to seriously step up their game!

Truly awful excuse of an airline. Cancelled flight at last minute but unable to provide any form of real assistance. Replacement flights are all sold out with passengers stuck in the terminal. Staff are rude, unprofessional, useless and don't know what they are doing other than slacking off. Will give them a ZERO star if I can.

Jetstar is a budget airline that provides a cost-effective option for travel. My recent experience with them was generally positive. The booking process was user-friendly, allowing me to find and select affordable flights easily.

The flight crew was professional and friendly throughout the journey, making sure passengers were comfortable and well taken care of. Despite the no-frills nature of the airline, they managed to maintain a pleasant atmosphere on board.

One of the highlights of flying with Jetstar is their punctuality. My flights departed and arrived on time, which is always a crucial factor for travelers.

However, it's important to keep in mind that Jetstar's seating can be a bit cramped, especially for taller individuals or on longer flights. The lack of complimentary in-flight entertainment might be a downside for some, but it's expected given their low-cost model.

Another consideration is that additional fees for checked baggage, in-flight meals, and seat selection can add up quickly, so it's wise to plan accordingly and be aware of these extra charges.

In conclusion, Jetstar is an excellent option if you're looking for a no-frills, budget-friendly airline. As long as you're prepared for the limited amenities and potential extra fees, it's a reliable choice for short-haul journeys.