Travel Masters

David was amazingly helpful, and gave us the honeymoon we wanted

David Lyon Black is an amazing travel agent. He is very attentive and sensitive to clients personal needs ie allergies, special needs, special travel accommodation needs. He is quick to respond to flight cancellations and changes. Very professional and educated

I recommend Travel Masters 100%. You can trust that your trip plans will be handled professionally and with great customer service.

I had what I thought was an online appointment. A few minutes before the appointment time, I opened the email confirmation and realized that there was no phone number or link to click to join the meeting. I then phone their phone number found on Google, found the employee's name in the directory, heard the voice message saying her name an left a voice message, but no call back/ communications...

I have had to pleasure of working with Daina Gasner the past 3 months. With a lot of patience and kindness, she has helped me plan my first solo trip. She works very hard to find the right travelling arrangements for her clients, as well as finding amazing deals. Additionally, Daina also planned a few trips for my family, which have been spectacular as well. I would definitely contact her for future trips and recommend her to anybody looking for a travel agent.

My husband and I recently contacted Travel Masters to help us plan our honeymoon. The representative from Travel Masters helped us find a trip that fit our budget and interests. We found an option that we were comfortable with and we asked her to go ahead and book the flights only. When reviewing what we were charged on our credit card, we noticed a charge to the airline and a separate Vancouver-based charge of $500. When asked about the nature of this charge, the Travel Masters representative told us it was "taxes and fees" associated with the flight. To our knowledge, we were not supposed to be charged any fee for using their services. We only consented for them to book the flights.

Within 24 hours of booking this flight, we found out we were pregnant and had to cancel these flights right away because this particular destination has Zika and it would be unsafe for us to travel there. We obtained a doctor's note and the airline generously agreed to fully refund our flights 100%. We received the full flight refund but there was still that same $500 charge on our credit card. When asked why this wasn't refunded along with the flights we were told this was a cancellation penalty. We phoned the airline and they told us that we were refunded in full and they did not retain any funds. We pressed Travel Masters to provide some kind of documentation detailing the nature of this $500 charge and they provided nothing to support this charge. They initially told us it was 'taxes and fees' associated with the flights but we now know after speaking with the airline that this was false. The nature of this charge is still completely undocumented and we are left speechless.

You should know the risks associated with booking travel plans through Travel Masters.

We would not use any other agents now to plan our holidays. It's always a very smooth operation, efficiently dealt with by Mark Greenwood. If ever we feel we ought to phone their office, or call in, they are very pleasant and helpful. We have been satisfied with how our enquiries are dealt with and any concerns about our trips are quickly explained. Best Agents we have ever used.