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Reviews — 8
The new management team is great. Neli is super kind & sweet & is always ready to help! Always goes out of her way to make sure everyone’s needs and concerns are looked at & resolved!
I've been a resident at The Pinnacle for two years now, and from the moment I arrived, I was impressed. Not only is their office conveniently located in the building, but the property is also impeccably maintained, efficiently managed, and situated near transit and major supermarkets. The spacious suites are a huge bonus, particularly for those who, like me, prefer ample living space, and the in-suite laundry is a delightful convenience.
Earlier this year, management transitioned to Avenue Living Communities, initially sparking concerns among residents, myself included, about potential changes in service quality and rent prices. However, under Avenue Living, led by Ramir and his team, The Pinnacle has continued to excel, meeting and even surpassing our expectations. While rent increases are never easy to accept, especially during times of economic uncertainty, it's a reality we must face as the market fluctuates and inflation takes its toll. It's important to recognize that it's not the property management but rather broader economic factors at play.
Recently, my husband and I decided to renew our lease with Avenue Living, opting for a larger 2BR suite in anticipation of family visiting. Despite the expected increase in rent, Ramir went above and beyond to ensure our transition was smooth. His personal attention and willingness to accommodate our needs made all the difference. Moving into our new suite was seamless, thanks to the efforts of Ramir and his team, who ensured it was spotless, well-maintained, and even underwent renovations prior to our arrival.
To Ramir and the entire team at The Pinnacle, a heartfelt thank you for your dedication and outstanding service. Your efforts have truly made this community feel like home, and we look forward to continuing our residency here. Keep up the excellent work!
Earlier this year, management transitioned to Avenue Living Communities, initially sparking concerns among residents, myself included, about potential changes in service quality and rent prices. However, under Avenue Living, led by Ramir and his team, The Pinnacle has continued to excel, meeting and even surpassing our expectations. While rent increases are never easy to accept, especially during times of economic uncertainty, it's a reality we must face as the market fluctuates and inflation takes its toll. It's important to recognize that it's not the property management but rather broader economic factors at play.
Recently, my husband and I decided to renew our lease with Avenue Living, opting for a larger 2BR suite in anticipation of family visiting. Despite the expected increase in rent, Ramir went above and beyond to ensure our transition was smooth. His personal attention and willingness to accommodate our needs made all the difference. Moving into our new suite was seamless, thanks to the efforts of Ramir and his team, who ensured it was spotless, well-maintained, and even underwent renovations prior to our arrival.
To Ramir and the entire team at The Pinnacle, a heartfelt thank you for your dedication and outstanding service. Your efforts have truly made this community feel like home, and we look forward to continuing our residency here. Keep up the excellent work!
My relative has been living here for 2 years - Executive 2 bedrooms suite, 9xx sq ft, with in-suite washer & dryer, kids and pets are allowed. Current rent is $22xx, including heat & water. it's perfectly located, 6 -12 min. walking distance to 3 supermarkets: Walmart (closest & cheapest), Superstore, & Save on Food. Also less than 10 min. walking to Canadian Tire, Dollarama, Dollar Trees and Delta Hotel.
4 to 8 min. walking to Ctrain (Southland) & bus stops: 81, 95, 99, 106, 125, 126, child care center, high school, tutoring center, adult schools, dentists, Alberta Health Services. 5 to 10 min. walking to over 10 restaurants/fast food like McDonald's, KFC, A&W, Jollibee...also cozy Indian, Korean, Chinese, Japanese & Italian restaurants, RBC, Bank of Montreal, Scotiabank, TD Bank, CIBC & Canada Post.
Heated & underground parking is available, but my relative prefers to take 16 min Ctrain everyday instead of driving to Bow Valley College in downtown. Has free social, cooking, BBQ and gym rooms on the ground floor, & free visitor parking. It's a good deal, in terms of $ per sq ft, and quieter & safer than downtown apartments.
Can terminate the lease with one month notice. But if the landlord could not rent it out for the first month after moving out - the tenant needs to pay for that month's rent. It means, maximum penalty is one month rent (if it can be rented out - no penalty).
The property manager, Ramirr, and his team members, Heather & Neli are super nice and responsive. The technician, Doug is very helpful too.
4 to 8 min. walking to Ctrain (Southland) & bus stops: 81, 95, 99, 106, 125, 126, child care center, high school, tutoring center, adult schools, dentists, Alberta Health Services. 5 to 10 min. walking to over 10 restaurants/fast food like McDonald's, KFC, A&W, Jollibee...also cozy Indian, Korean, Chinese, Japanese & Italian restaurants, RBC, Bank of Montreal, Scotiabank, TD Bank, CIBC & Canada Post.
Heated & underground parking is available, but my relative prefers to take 16 min Ctrain everyday instead of driving to Bow Valley College in downtown. Has free social, cooking, BBQ and gym rooms on the ground floor, & free visitor parking. It's a good deal, in terms of $ per sq ft, and quieter & safer than downtown apartments.
Can terminate the lease with one month notice. But if the landlord could not rent it out for the first month after moving out - the tenant needs to pay for that month's rent. It means, maximum penalty is one month rent (if it can be rented out - no penalty).
The property manager, Ramirr, and his team members, Heather & Neli are super nice and responsive. The technician, Doug is very helpful too.
I used to live here 2.5 years ago management used to be terrible at responding, respect, and urgency. Ramirr and the new management has fully changed my whole perspective. Any problems are fixed with in a hour thanks to the new cleaners and handyman Doug. We had a tough time and Ramirr helped us with the application. Also amazing for night life or students being so close to the train station walmart… and liqour store 😂. If you are reading the negative reviews from my past experience living here it has gotten so much better and Ramirr is definitely a person who wants to fight for the tenants.
Summary:
Pros:
- very large suites newly renovated!
-Pet friendly!
-Attentive management looking to earn back
-positive reputation
-HUGE shout out to building hand man coming with in a couple of hours helping with moving and having a great sense of humour
-IN SUITE LAUNDRY
-AMAZING NEIGHBOURHOOD- 5 mins walk to grocery stores, restaurants, Southland LRT, Registry, Chinook and Anderson mall is 5 mins drive. Everything you need is within 5 mins distance including your flower and drinks😉
-GYM IN THE BUILDING
- HUGE BALCONY ATLEAST 150-200sqft
-NO BUGS
Cons
-Unit has some problems loose doors, no shower curtain, dirty drawer’s loose screen door
(All problems were solved within the same day)
-high increase in rent used to pay 1450 now pay 2300 for same 2 bedrooms executive appartment (probably trudeau’s fault lol)
- has some issues with elevators how ever they were fixed 4x faster than previously 2.5 years due to attentiveness.
- No air conditioning 😔
Overall i really recommend for anyone who values space and convenience over highly modern smaller apartment’s at least twice as big as most options i have seen in town and no problems with bugs like you see in many other apartments. Ignore the bad reviews give it a shot if you like the location and unit layout 😄
Summary:
Pros:
- very large suites newly renovated!
-Pet friendly!
-Attentive management looking to earn back
-positive reputation
-HUGE shout out to building hand man coming with in a couple of hours helping with moving and having a great sense of humour
-IN SUITE LAUNDRY
-AMAZING NEIGHBOURHOOD- 5 mins walk to grocery stores, restaurants, Southland LRT, Registry, Chinook and Anderson mall is 5 mins drive. Everything you need is within 5 mins distance including your flower and drinks😉
-GYM IN THE BUILDING
- HUGE BALCONY ATLEAST 150-200sqft
-NO BUGS
Cons
-Unit has some problems loose doors, no shower curtain, dirty drawer’s loose screen door
(All problems were solved within the same day)
-high increase in rent used to pay 1450 now pay 2300 for same 2 bedrooms executive appartment (probably trudeau’s fault lol)
- has some issues with elevators how ever they were fixed 4x faster than previously 2.5 years due to attentiveness.
- No air conditioning 😔
Overall i really recommend for anyone who values space and convenience over highly modern smaller apartment’s at least twice as big as most options i have seen in town and no problems with bugs like you see in many other apartments. Ignore the bad reviews give it a shot if you like the location and unit layout 😄
Absolutely horrible experience since avenue living have taken over our building. With our time living here while Morguard still ran the place, living here was quite enjoyable, we had 24/7 security, every weekday service from the office with our building manager being here most days, and reasonable maintenance response. Since Avenue Living has taken over, all qualities of life here have severely plummeted. Around a month ago, my girlfriend and I woke up to the smell of fire, checked outside only to find a bum hanging out in the corner starting a fire with mulch. Ended up going down the stairs beside our room to the entire stairwell absolutely covered in smoke, barely able to see a foot in front of me. Not only that but the fire alarms weren’t even set off, and whenever they actually work, it’s around 4 in the morning and don’t turn off for an hour. Another instance of their lacking security was around a week before this, when a couple clearly homeless guys came rolling down the driveway in a shopping cart for entertainment and came about a foot from running into my car. This is already a sketchy area with three bottle depots in the vicinity, liquor stores, two train stations and multiple thrift stores like goodwill and value village and now without security it’s hard to even feel comfortable walking your dog after sundown. More recently, we had a plumber come look at our washing machine hose that was leaking all over the place, only for his management telling him to get off the clock and that’ it’s not urgent. It then took them 3 days to come and fix it. Their office hours are only three days a week (one for bookings only) which they are on break for half of their hours, and it’s never consistently. they take breaks whenever they please which makes it impossible to go down and talk to them in person. Overall horrible experience without even diving in to the amount of run around we have been given when they were transferring our payments over from Morguard and getting out of our lease. Would give 0 stars if possible.
This place was fine when Morgaurd managed it. Now that it’s Avenue living it’s garbage. We have lived here for almost 2 years and just got notice our rent is increasing $800. A MONTH. On top of the ridiculous rent increase, which is purely just greed on Avenue Livings part, maintenance and customer service have tanked. We are down to one elevator for a 30+ floor building. We have three, they have just neglected to fix the one that has been broken for months and the other one is alway in use from people moving out of this place, rightfully so. It takes 10-15 minutes to get an elevator and by the time it gets to you it’s usually so full you can’t get on it anyways. Water goes down for a full day at least once a month. The gym has 6 cardio machines, 5 of which don’t work. They only have office hours 3 days a week here, and for limited hours. It’s impossible to get ahold of anyone the day of. Usually you have to wait 3-4 days to get an email response. And the homeless people hanging around here since Avenue living has only gotten worse. They don’t have security on the premises like Morgaurd did so they just hang out around the top and get into the building. My boyfriend almost had his car smashed into with a shopping cart that was thrown by one of them when we were trying to get into the parkade.
This place is not worth over $2200. Not for the services Avenue living provides. If they are going to increase rent that much, you’d think they’d put that money back into the building. They definitely do NOT. Save yourself the issues of living here. Avenue living SUCKS. If I could give it 0 stars I would.
UPDATE: The management at this place is so incompetent. We requested to break the lease due to the fact we were moving for work and safety issues (several run ins with homeless people, the most serious issue was when at 2 AM one was BURNING THE MULCH underneath our window and smoked us out of our apartment, and of course there’s no security so there was no one we could phone to get it dealt with). We were told this would be no issue, just to bring a notice down and that would be all they would need. Now all of a sudden they are claiming we need to pay for the last month of rent if the unit doesn’t get rented, which it won’t because they have a bunch of empty units already anyways. So now we have to pay here (which they are going to charge us the market price of 2250, $800 more than what our lease was signed for??) and our new place. When previously we were told there would be no consequences to break the lease. I saw another review that had this same issue. Avenue Living is ran by scam artists who put the tenants last. It might seem great when you are just moving in but it doesn’t last long. Don't rent with them.
This place is not worth over $2200. Not for the services Avenue living provides. If they are going to increase rent that much, you’d think they’d put that money back into the building. They definitely do NOT. Save yourself the issues of living here. Avenue living SUCKS. If I could give it 0 stars I would.
UPDATE: The management at this place is so incompetent. We requested to break the lease due to the fact we were moving for work and safety issues (several run ins with homeless people, the most serious issue was when at 2 AM one was BURNING THE MULCH underneath our window and smoked us out of our apartment, and of course there’s no security so there was no one we could phone to get it dealt with). We were told this would be no issue, just to bring a notice down and that would be all they would need. Now all of a sudden they are claiming we need to pay for the last month of rent if the unit doesn’t get rented, which it won’t because they have a bunch of empty units already anyways. So now we have to pay here (which they are going to charge us the market price of 2250, $800 more than what our lease was signed for??) and our new place. When previously we were told there would be no consequences to break the lease. I saw another review that had this same issue. Avenue Living is ran by scam artists who put the tenants last. It might seem great when you are just moving in but it doesn’t last long. Don't rent with them.
Do not recommend this place.
Avenue living management is terrible. I lived here for 1,5 years and previous company Morguard was just fine. Since Avenue living came the building became bad kept and poorly maintained.
Ramirr and Neli are ignoring emails and creating a visibility of doing some job without actually doing it.
Also I can't get a proper security deposit cheque during 2 month after moving out. I tried to be understanding and patient but now I just run out of patience.
The building itself was fine until this company came. I am glad I moved out.
Avenue living management is terrible. I lived here for 1,5 years and previous company Morguard was just fine. Since Avenue living came the building became bad kept and poorly maintained.
Ramirr and Neli are ignoring emails and creating a visibility of doing some job without actually doing it.
Also I can't get a proper security deposit cheque during 2 month after moving out. I tried to be understanding and patient but now I just run out of patience.
The building itself was fine until this company came. I am glad I moved out.
Terrible Staff, Terrible Management..... They treat things like everything is fine and dandy , when in fact its not, ever! There is over 400+ people who live here, and the other day the building had 2 of the 3 elevators down. Yet they decided it was ok to lock off the 3rd one for someone to move!? so a 28 floor building with 0 working elevators...what if a sick or elderly person who lives on the top floor needs to come down for health reasons.... they simply cannot. Management just shrugged that off . ! absolute joke.
I had their maintenance worker in my apartment without notice , and then flat out lied to me to my face when I confronted them on it . They flat out lie.
you pay for access to 3 elevators a month in your rental fees , yet they dont have any available at times? You pay for gym use when more than not the machines arent in working order.... where is the break in the rental fee?
DO NOT WASTE YOUR MONEY!
I had their maintenance worker in my apartment without notice , and then flat out lied to me to my face when I confronted them on it . They flat out lie.
you pay for access to 3 elevators a month in your rental fees , yet they dont have any available at times? You pay for gym use when more than not the machines arent in working order.... where is the break in the rental fee?
DO NOT WASTE YOUR MONEY!