Launch Family Entertainment Jackson

The hot dog bun was ROCK HARD. That is not an exaggeration. The place is dirty. The cheese nachos were anything but cheese. This place needs to step it up for the prices they charge.

The staff was friendly and helpful. Some of my game cards did not work properly, and they took their time to check the problem. The food was good, and the kids had a blast. I will definitely be coming back soon.

I need a member of management to get here as I have a few things that I need clarified. Your website promotes toddler time every second and fourth Saturday from 10-12. I made a very concerted effort to get my 3year old there on that time and day. We visited the park on Saturday, June 22nd. Why was my three year old in the foam pits with multiple high school aged boys and girls? We had to move several times to try to get away from the older kids who didn't care that my toddler was in their way. On top of that, you had a "blackout" where the dang lights were turned off/down, further complicating my ability to watch my child with all of these older children. I didn't see any adult during my check in process. It looks to have been run by a bunch of high school kids who were playing catch with the balls that were in the areas. You have us sign this waiver removing you all from any liability due to any injuries, but LAUNCH did NOT do it's due diligence to provide a safe space for my child to jump. You need to remove 'Toddler Time' from your site if it is truly not a safe space for littles to be in.

Very unorganized, had a party and the host was scared to even come in the room this is the 2nd party I have attended the kids working are very racist in my opinion. I had to serve food and drink and clean up meanwhile all of the workers walked around. I will never be back. Waited 30 minutes for a drink

This has been a favorite of my kid's for years, and it's a great way to get kids active, but definitely need to 1. Supervise your own kids. The staff tries but they're mostly extremely young and have a LOT of kids to watch 2. Eat before you go. The "food" is severely overprice, sub-par, and usually verrrrrry slow if it's even available, and 3. Reuse your socks. They can be washed and re-used. An added expense you don't need but the website doesn't tell you any traction-giving socks will work.

10/10! My daughter’s 2nd birthday party was planned for the park today and rained out. We were so disappointed! However, we were able to have our party moved over to Launch thanks to Ms.Mckenzie Robinson! She was the sweetest and made our little girl’s day! Ms.Kenzie was even kind enough to decrease the volume in the music a little to help with the sensory needs of our autistic son who was attending the party! 10/10 the best party with the sweetest staff and was are super grateful they were able to have us last minute! We will be letting their party supervisor (Ms.Kayla) plan our parties from now on! For this to have been such an amazing last minute party I can’t imagine how awesome a planned party will be! Thank you Launch staff for such a great memory!

Our first visit really was games overall it was a nice visit. My grandchildren kids love it. The website said they closed at 11 pm, but they closed at 10 pm.