The Oaks Medical Centre

Had to go down for my first appointment due to my eczema flaring up. The doctor I saw named Mrs Diane Sadek was racist and didn't like my presence when I entered. As soon as I entered to be seen, she spoke telling me I'm late even though I arrived on time. I'm pretty sure if they had a valid excuse that I'm late, they would not have to see me, which was not done at the reception, and they said I'm on time. The tone of her voice really pissed me off as if she was speaking to a child. When the prescription was prescribed, she tried keeping it really basic even though I know the stuff I need as I've had this skin condition since I was a child. Another person went in afterwards and she treated him in a much better way. If I go again will be making sure I don't get seen by her.

Pathetic service. No telephone bookings and online appointment system is terrible. Its extremely frustrating to book appointment here. They don't take phone appointments and the gp asked you to book online. And trust me of you go the online process you will just spend hours to find the option to book appointment. I registered my daughter for online appointment a month ago till now i haven't recieved her username and password . Now I am no where.. There is never appointments available..

I rang at 8.30 and had a telephone appointment at 9am. I was only 3 in the que

Almost impossible to get appointments. I need one now but fully booked until mid April

I have to say that the Diabetic Nurse at the Oaks is a star. She will listen to your concerns and offer multiple courses of action. As with all doctors, the appointment telephone system struggles on a morning. On the plus side they are open for appointments on a weekend, which is ideal when you are working. There is a pharmacy adjoined to the medical centre which is also handy. Reception help me today to hire a Blood Pressure Monitor for a week, explaining how to use it and provided in data log sheet. Thank you ladies.

Never get an appointment and when you finally get in, treated like another number, nobody remembers anything and just overall lack of care - completely missed my wife's infection causing us to spend hours in A & E

shocking service, doesn't offer ear wax removal, will have to go walk in centre or pay privately to have this done, what's the point of this gp service !!

I don't understand how when I call up at 8 on the dot I'm still 48 in the queue, you can't get through if you ring before 8 so how do I end up number 48 when I rang at 8.00am sharp.
I finally got through at 8.19 and all appointments were gone so I had to accept an appointment at streetly, which is miles from my house.
I hope the nhs doesn't have any more cuts.