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Reviews — 8
This bank does legal steeling from the customer. Do not bank with this bank. I was brought in on there CD rates and you don't get what they say back. They have no problem loading you full of fees that should not be there.They nickel and dime you and put it on you why they are doing that.
Casey is literally the best banker in the world. We now know him for a few years. He was always very processional, extremely knowledgeable, beyond friendly, kind, and welcoming. He IS the reason why we are NOT looking for another bank. Thanks for being a great experience - you are a real asset for FirstBank.
If you own a $50 million business or bigger, first bank may be the bank for you, but if you’re a small business owner, they are very hard to work with when you need funding. Look for a credit union or small regional bank for better chance of getting help growing your small business.
I've been a Firstbank customer for 45 years. They are always knowledgeable about all their products, service is amazing, bank is welcoming. If i need assistance during off times, I can call anytime and speak to a real live person.
I’ve been coming here to this bank for a very long time and had the best customer service from the teller named Hudson, I had to do quite a few things and he helped me through them and gave some of the best customer service I’ve ever received in my life. This gentleman treated me with the utmost respect and dignity he quite frankly resembles what every FirstBank teller should be like and he deserves a raise!
I've banked here for 5 years. They have the right mix of online vs in-person banking for my needs. The staff has always been very helpful and courteous. People will complain about fees but realistically every bank has fees, that's how they stay in business. If you set up overdraft on your accounts, you'll nearly have none. FirstBank has plenty of locations and a full suite of products. It's the best bank I've had in 20 years.
Just got to the bank and didn’t realize it closes at noon on Saturday. Two employees were walking out of the main entrance and stopped to chat. They saw me taking our little baby out of the car, grabbing dipper bag etc. They were literally 5 - 10 steps from me and as we were all settled and ready to enter they left.
Was it so hard to tell me that the bank was closed?! Isn’t it just basic?! Clearly I’d use drive through if I needed an ATM.
Was it so hard to tell me that the bank was closed?! Isn’t it just basic?! Clearly I’d use drive through if I needed an ATM.
