Saratoga National Bank Main Office

Great Bank - Super Great Employee's, very kind extremely caring, Thank you 1,000 times

Amazing customer service! Carried mortgage with this bank and worked on refinancing with lower rates. They let me know when I qualified for lower rates and more! What bank does that?! Have had bank accounts and CD here. Great people where they get to know your name at your branch(es)!

This bank charged me late fee but I was one month ahead of schedule with my payments.
And they insisted I was wrong.
I lost a lot of time and went to a lot of stress because of their incompetence

Very poor customer service. Misinformation from customer service representatives caused me to lose money.

The bank representatives resolved my issue so I updated my review. Bank representatives 4/5. Phone representatives 1/5

I have been a customer of this bank for over 10 years and do not recall ever having a problem. Service is always great.

This bank has scammed me out of money from overcharging and then repeatedly sent me around in a circle because none of them wanted to deal with the issue. Last time I called I was hung up on and still have no sign of getting the money back they owe me. DO NOT ever use this bank they will wrong you as much as they can and steal from you.

Couldn't be more dissapointed with how we were treated at this branch and by this bank. We had to shut our business down and made a mistake with some checks, they were made aware of the situation but still told clients of ours that they should "call the police on us" for writing checks from a closed account. Terrible situation that caused us to have to deal with things we shouldn't have had too over a simple mistake they were made aware of and should have had our backs on!