Phoenix Medical Equipment

Customer service is some of the worst I ever dealt with. Called for supplies for my cpap machine. Person on phone said that the would call my doctor for new prescription and I gave them all his information. Weeks go by and I dont hear from them. I call to follow up and person on phone says that it is my responsibility to call. I ask why the last person said they were calling for new script and asked for all of doctors contact information. All he kept saying was that I had to call. Now I have to call my insurance company to get a new medical supply company since I cant get my supplies. Only reason for 1 star os that you cant give no star.

Best of the best.I can tell you coming from rainbow to them.They respect customers not like rainbow medical supply who treat customers like trash.If you don't believe me try for yourself
With Phoenix there's a big difference
Respectful
Great customers service
Answer your questions with a smile

I will refer anyone to Phoenix medical...

I have surgery on my leg and need to order the compression socks. The first encounter with Janet was a good experience. When I need more socks after 6 months. She states she has to reach out to my insurance company to see if they cover it and she will get back to me. Weeks gone by and I haven't hear from her. So I called her again and she states she still awaiting for the answer. She states she will let me know. After 2 weeks gone by and I still haven't hear from her. I called her again and she states she hasn't hear anything from my insurance company. I told her I will call my insurance company and try to verify if they will cover the socks. I called my insurance company few time and was getting different answers each time. Some states 2 pairs of socks every 6 months and some states 2 pairs of socks every 12 months. I called Janet back and told her. Her response was she can sale me the socks without going through insurance, but I told her that I want her to go through insurance first. If the insurance company didn't pay them. I will pick up the bill. Another thing is I already paid Janet $100 Deductible the first time. My insurance company states I shouldn't pay her up front. She should wait until the claims was settled before she changed me the $100. 2 weeks gone by again and I haven't hear from Janet. So I called her again. The operator asked my name and connect me to her. Now she doesn't pick up her phone anymore. I called her few time and Left her voice message and she never return my call. I know she doesn't want to deal with me anymore because she is worry what if my insurance company doesn't pay her. Even I told her I will pick up the bill before. Janet really waste my time…. She should just tell me up front that she isn't going to order for me anymore instead by saying she will get back to me. This went on for more than 2 months. Janet service is unacceptable to a customer with special need. I will not use this company again. I also fine the same socks with much cheaper price on Amazon and got better service!!!!!!!

This place is SSSSOOOOOO unprofessional I don't know how they're still open!! Every single time I call no matter what I call for they never ever take care of me they ALWAYS say they will call me back but NEVER do!! I had to call more than 10 times to try to pay for a bill I received in the mail! That is absolutely ridiculous!!! The main lady that usually always answers the phone (I think her name is Barbara) is the worst of them!! Extremely unprofessional and will be looking for a new sleep clinic because this place 🤮

Very helpful and caring staff! Had exactly what I needed and Janet was very thorough with instructions!

This store is clean, organized, and the service is professional, knowledgeable and friendly! Brought my son in to be fitted for a CAM boot. The service from A-Z was the best you could hope for! Highly recommend coming here for all your surgical supply needs :)