1st Marine Corps District

Since I am not able to give zero stars I’m giving a one to write this review and even that is generous for the treatment given at the ID card center here. Not my first encounter with the lady who works there regularly but she could give the DMV a run for their money. She makes getting ID cards for service members and spouses an overwhelming process every single time. She is extremely rude, unpleasant, and very difficult to work with or get something simple done. Everyone that seems to work there has a similar opinion about the lady. I would expect the Marine Corps to hire the most professional of people, but this lady is quite the opposite and it gives the Marines there a bad rep. I am not sure if there can be anything done here, but I am appalled by the audacity of the lady there.

The staff here is really nice and help me to get my problem done really fast.

Razna was very kind and helped me get my cac card quickly

Razna was very thorough
and efficient with processing my government credentials. Highly recommended.

Razna made this experience as painless as possible. I’ve been to other sites, and this was smooth compared to the other.

If I was able to give negative stars, I would. It is rare that I write reviews but needed to on behalf of myself and my family, in hopes that someone at that office will fire the ID admin, Razna, immediately (which probably won’t happen because they almost never read complaints). It is funny because I learned on the day of my appointment after speaking to several people that NO ONE there likes her and doesn’t want to deal with her. I feel bad for her family and friends (if she even has any) or really, anyone that knows her because they have to deal with her disrespect, ignorance, & nasty attitude on a daily basis. I would continue, but it would not be appropriate for Google and importantly, I don’t want to stoop to her level. It is even more funny that the 5 star reviews on here are all from men, and the lower stars are from women, says a lot about her character and is very sad.
My mother, sister, and I moved to Long Island a couple years ago and needed to renew our IDs. We all had separate appointments on different days. My mother and sister are on Humana and I am on the Tricare young adult plan. My mother went to her appointment and was greeted and spoken to by this awful woman in a dry and miserable way. She was able to get her new ID BUT when she took another look in her car, she saw that due to this woman’s stupidity and lack of attentiveness, put my sister’s name and information with my mothers picture. She went back in to correct the issue, and Razna blamed it on the system and said that my sister is listed as the spouse of the sponsor (my father) and my mother being listed as the child. This was a blatant lie and simply, a lack of attention, because on the day of my appointment and after my terrible experience with this woman, a Tricare rep happened to be there and after helping me, showed me that the information in the database was correct and this was a mistake on her part, but clearly she was too proud and egotistical to admit her mistake. Even if the information was wrong in the system, she could have seen the information on my Mom’s expired ID, but apparently didn’t take one look at it or the other forms of ID she brought.
On the day of my appointment, I had my two forms of ID but not the form signed by my sponsor, as my sponsor is deceased. I explained this to her and let her know that I can show her any other details/information and can call my mother for any other necessary information. She then asked me if I had proof of being a student, but I explained to her that I have already graduated and that i’m on the young adult plan and have been for the past 2.5 years, paying monthly. She right away said that “I have no insurance and that I am not listening to what she is saying.” I TRIED being patient and calm, but I cannot deal with being talked down to, especially by someone who is beyond ignorant and disrespectful doing so. On top of this, she invited another couple needing ID’s in the room while she is speaking to me this way, so they witnessed our conversation.
She told me she would send her supervisor out to me, but sent a security guard instead, probably hoping that he would escort me out. I explained to him my situation and instead of being like her, he was SUPER nice and ACTUALLY helped me get the information I needed by asking around and directed me to the Tricare rep that happened to be there during the time of my appointment. I found out that I did not need a physical ID for my plan and with one look at the Tricare fact sheet online or even a simple Google search, this woman would have known the eligibility requirements and the further steps to take to accommodate me.
So, if you got this far, I would suggest to go to a different office EVEN if it is a longer drive so you don’t have to deal with stupidity, lack of attentiveness, and making an already annoying process the most miserable experience. This woman should not be working with veterans and their families and really, any humans or living creatures.

The lady at the ID office is very unprofessional and very rude. Even with an appointment she was refusing to take me. I had to get my supervisor involved in order to get assistance. All they had to be done was unlock the card which would have taken less than 5 minutes. I would avoid going here because she lacks customer service skills- terrible.