Oak Tree Medical Centre

The surgery is always busy!.
They still register new patients but do not have time to see their existing patients. Very difficult to get a telephone appointment on week days, weekends and even as an emergency it’s very difficult.
Even with an e-consult they do not respond on time.
Once an appointment has been finally made with a GP they are fair with the treatment.
But most of the receptionists are not very helpful or forth coming. One receptionist who, I found a little approachable and friendly is Shehnaz.

Terrible experience, wrongly diagnosed shoulder issue, given anti inflammatories that were not supposed to be given to asthmatics. The Dr was complacent, didn't even look at my shoulder. Hurried and quite distant in approach. My local GP has since assisted. Tried to call today, woman on the phone started to tell me the line was broken on the phone deterring my call, she simply went quiet and didn't speak any longer. The entire practise is a sham. Complaint passed to NHS.

The Oak Tree Medical Center offers services that are comparatively better than those of its peers in the area. Their website is decent, and online appointments are handled promptly. Special mention goes to Dr. Kanagasundrem, who is notably empathetic and a good listener, always willing to help.
The GP website design could be improved and made more user-friendly.

I’m 24 weeks pregnant, I’ve been in horrible back pain till the point where I can barely move & severe headaches. I’ve went in all they have offered me is paracetamol, your health isn’t important and prioritised in other words. Despite me being pregnant they don’t care. Most of these receptionists are rude on the phone and have attitude. Absolutely horrible how you’re treated, and all they seem to offer you is paracetamol despite being in severe pain or having severe headaches.

Absolutely clueless and inefficient. Came 10 minutes early to find queue out the door. Around appointment time went to the front to tell them I had an appt they told me to go back and queue up. Another father and his child who had just arrived walked to the front of the queue told the receptionists that they had appt and were sent up immediately for their appt. Asked from the queue what was happening and a receptionist formed a queue for appts. Sent up for daughter’s appt 20 minutes late. In the 4 years we’ve lived in this area the automated sign in screen has never worked. Ridiculous.

I was called for an appointment to see the nurse. However, she had an emergency and had left. I was left waiting for 45 minutes and then was told that someone else will see me. Unfortunately, the other nurse was attending to her patience whilst I waited further 45 minutes. In the end, I had to leave due to work commitments.
I am disappointed and annoyed that my time was wasted and I was still not seen after waiting 1 and half hour. It would have courteous to call and cancel or rebook the appointment.

I have been a patient of the practice for over 25 years now, although thankfully hardly ever visit the surgery and when I do need to, I know it can be challenging to make an appointment to see a doctor. However, I have had reason to visit recently and would just like to share that the service, care and attention I received from Dr Kanagasundrem has been first class! Not only did I benefit from his vast experience and knowledge, nothing was too much trouble for him when reviewing my issues and he was extremely thorough to ensure we reviewed and explored all avenues to determine the root of the problem, so thank you Dr Kanagasundrem.

Good practice with caring Doctors
I recently had a concern and Dr Sharma treated and quickly requested the necessary tests etc ASAP. Also she quickly followed up and communicated with me as soon as my test results were in informed of the outcome. Amazing service and care.