West Midlands Regional Divorce Centre

Almost 1 year from date of application I've had no response from them and no acknowledgement of receipt. They state average processing time is 10 days which is absurd!

Despite several emails, letters and phone calls they are not responding.

In my experience and even considering extenuating circumstances with the pandamic, North West Regional Court are professionally incompetent and causing unnecessary stress and harm.

Absolutely atrocious service, don't waste your money! 10 months and no progress whatsoever. Inept is an understatement. Luckily for me I'm not stressed about the divorce (been separated for 12 yrs, so its a formality), but I can only imagine how upsetting this could be for someone who is already going through a tough time of it.

I filed for a divorce after finding out my spouse was having an affair, which as you can imagine is already stressful time. Named a co-respondent (adulater) with evidence, btw there is no advice advising you not to name a co-respondent as it may prolong your application. Rejected twice and told to resubmit my application with an addition £95 fee. The law does not require the co-respondent to admit guilt, only to acknowledge the petition. This unit is disfunction, inept and lacks a true appreciation on the law (plus it feels like they are trying to make addition money from your suffering). You have caused me addition stress, anguish and considerable financial cost, all when I am already at the lowest point in my life. Good job, well done, keep up the sterling work!!!

I've only been in touch by phone, but had been give great service over the phone.

I can't say what an in person visit would be like

The service provided is terrible and dysfunctional. It’s poor services has been consistent since the start of the online system. Many reviews and bad experiences can be found on the web. They charge in the region of £550 to lodge a divorce and provide a service that is substandard. It takes many weeks for them to look at applications and then reply. This happens at every stage of the divorce and a 3/4 month process is dragged for up to 1 year+ for straight forward cases. You complain and nothing is done and the standard reply is that we are overwhelmed by work. How can such a service be allowed to continue ?. It is causing anxiety and affecting the mental health of people already in the process of making an emotional stressful decision.

Awful service - applied for my divorce online in August 2018. No kids, no dispute...and I'm still waiting for my divorce. It's April 2019. Terrible communicators too.

So slow its painful, judge has rejected financial order 3 times, instead of reading the order in full and saying correct this, this and that, they're seeing the first error and sending it back, it's been 9 months now, as the judge sits on it for 6 weeks then another 4 weeks in typing team. Awful