Lazeez Tandoori

I made an online order. I called the restaurant to confirm because I had not ordered before and found the website unclear to use. When they answered they were rude over the phone and hung up on me without antler sort of clarification. They then called me back, to which I asked if my order went through which they said it had. Then an hour later they called me to tell me my order had in fact not come through to which they asked me to make an order over the phone and continue to wait upwards of an hour.

The food was very yummmm and the portion was right too... Loved the food 💕

One of the best place to visit for Mutton Kheema rice. Affordable prices and tastes yummy. Complete worth for the money, the only thing is there’s a seating constraint.

Good food but slow service. Enjoyed some good authentic Indian food. Chicken apalak was great. Not enough place to sit but should be fine if you are there for a take away.

Food quality is very bad as we got food poisoning after eating biriyani.. Customer service is also very poor.

My first visit:

It was an absolute nightmare, the lady at the reception/ till was very rude to me, and forgot to ask me if I wanted to eat in or take it away, once food was ready I brought my family in and she was upset that I didn’t tell her we were eating in. So after a good argument lasting 15 mins we agreed to eat in but with no plates and cutlery, straight from the takeaway boxes.

Food was a little extra spicy but still tasted great.

Second visit:

This time we were greeted by a young gentleman, very polite but too talkative and over friendly. He was all about gossiping and didn’t pay attention to our order and get it slightly wrong also we asked that we get medium to less spicy food but he was too busy in his gossips that he forgot to pass the message to master chef and got it all wrong.

The all over quality of food was still much better.

Third visit:

Regardless of the bad experience on the customer service we did liked the taste of the food produced so decided to visit again, I did finally managed to speak to the gentleman who looked like he was the son of the owner and highlighted all these concerns and requested him if he could look Into it and see if they can improve at all. He assured me that he will try his best to tackle these issues for a better customer service experience…

Simple things like providing enough cutlery, plates proportionate to number of customers eating.

Providing water jug / glasses for customer to have a sip of water drink while eating, so far they don’t offer any water with food.

I can certainly assure if they paid a little extra attention towards the customer service they offer, undoubtedly they will have much better reputation in the town…

All over food experience has been ok.

Disappointing. I use to love this place 3yrs back but from the time they reopened after closing for 4months, the quality, taste of food have got down drastically. Their trademark biryani dish is no.more the best in Edinburgh. The flavours is dry and tasteless. I have tried many times thinking it could be one bad day but i have ended up having many days of bad food in last 2years. The shop survive only by good name gained over yrs and no better restaurant near by, but now is fast diminishing its value and trust.

Been eating here since I was 5 and I still do. The food is really good and fresh and the workers are lovely. In my opinion they make the best chicken tikka pizza in Edinburgh and would 100% recommend this takeaway to anyone.