SECU Credit Union

The people there is not helpful negative energy & bad attitude for no reason I’ll never go there again

Too slow and employees are not doing their jobs. came her at 11:30 and it took them 2 hrs to attend to me. The employees were seated at the back chatting and laughing out loud on a Monday morning. This is outrageous. People come seat here for hours with no services and there’s no remorse at all. It is annoying

Arrived without an appointment but was able to get service. The teller services were available without a line and there was a slight wait for an in person assistance. Appointment are highly recommended

Worst credit union ever! Systems are old & antiquated. It’s rare that you’ll find a knowledgeable employee. Took me 5 phone calls & 2 branch visits to update email address & access online banking. Now for some reason their new credit card system keeps reversing my payments. The issue has not been explained to me and has now caused my acct to be past due, although I’ve made two payments within 2 weeks. SECU’s error has now caused a negative impact on my credit bureau accounts. I’m livid! I’m cutting all ties with this bank.

My sister and I were helped by Jonathan Hernandez, and he was so incredibly nice and patient. The overall experience was great and he was super helpful!! My trip to the bank today was pleasant because of his hospitality.

It troubles me to post a severely negative review but frustration has conquered. AS a credit union supporter I wished to finance the purchase of my car off lease. Your branch rep was very helpful and I had my loan approved for the deal. The problem arose with the underwriting area's illogical lack of flexibility. Your guidelines ask for a copy of the title, front and back. While this is logical in many private used car financing situations, mine is different. I leased the car from Kia Finanace, the VIN number is on the lease agreement which I will provide, on the State Farm Insurance card, and on the title FRONT I obtained from Kia. Every requested title from Kia only has me receive the Front only. Today I was told by Kia that they only send the FRONT as there is no relevant information on the back, this being a buy off original lease. Requests to many of your loan servicing reps have led to no progress including a chance to speak direcly with your underwriting area.
I'm a logical person with years of credit and banking experience. I'm aware of many unique situations that arise that require an override..this is one of them. i've spent HOURS on this to date. I have a HELOC with you for years...in other words a Customer with a credit line large enough to cover this transaction. The KIA dealer will do this buy out without the nonsense, however this requires a $500 service fee..foolish. I guess my option is to go to another creidit union, my commercial bank, or heaven forbid pay the dealer's fee. Are you pleased to learn this is the quandry your customer faces. TODAY is my decision time to move forward ...with deep regret.

I been to the branch in Greenbelt plenty of times, I’ve always had an exceptional experience. They are very well rounded and keep a cordial relationship with their members. Tellers are always available, and advisors are ready to attend to you on a walk-in basis. A manager at the branch Kedisha had stunning customer service and was able to settle the issues I had going on with my account… without any problem. I highly recommend that anyone who is looking to join a credit union in the area check out this location.