First Citizens Bank

My condo association was using them as a payment portal for our condo fees. The service was totally cumbersome and non user friendly.
We finally switched to a new provider, and when I contacted First Citizens Bank to cancel my account, I was told that they didn’t allow people to close their accounts for “security purposes”…
I can understand companies needing to keep some information in their records for legal purposes, but for them to tell me I wasn’t allowed to ever close my account was pretty frustrating.

This it s a office building we don’t have cash

Autumn is fantastic to work with, perfect customer service and quality.

Worst bank i’ve ever dealt with. Customer service line that transfers you constantly. Cant get to the right person. They charged me fees for no reason. Asked me to pay for paper statements when their online statements were not existent.

I have an appointment with a banker, Tayonna Wright-Bosley, at 4pm Friday (1/8) at the Arlington branch. However, when I arrive at the branch, no one was there, and there is a sign saying the branch is temporary closed. No one informed me the branch is going to be closed. This is extremely unprofessional and unacceptable. I will NEVER bank with First Citizen ever.

I got a signature loan here not a huge amount of money but the process was really easy I was very happy with the whole procedure

I think this branch needs to go back to school to learn how to treat people their people skills have to be worked on better to treat their customers the way they need to be treated instead of having to be disrespectful and rude. I recommend not to come to this branch