Local Guides World
Reviews — 8
I was charged over $300 in extra fees because I was assigned to the incorrect sports club (which I never once went to). No one ever mentioned anything about going to the incorrect club any of the times I signed in. I noticed the fees on my credit card statement. These fees were never refunded despite escalating the complaint to management.
Incredible & spacious gym! I really appreciate the wide variety of weight machines, friendly staff & all the workout areas this gym offers. I would recommend stopping by if you are in the area!
Visiting NYC and our hotel (Mondrian) has a reciprocity agreement with this club. Convenient, clean facility with a solid amount of equipment, and friendly and informative staff. Shout out to AGM Tommy for the welcome and quick gym orientation!
Great gym, very well Equipped, staff is very friendly and it was super clean and organized. Not over crowded so it’s easy to get through a workout without waiting.
I got an e-mail notifying me that my membership had been cancelled. As I wasn't sure about keeping it anyways, I figured that was fine. And then went and joined another gym. Six months later I realized they had nonetheless kept charging me. When I brought it up to them, they refused to refund the $400 they had charged me over that time.
ETA: Re, the response from the owner. I brought it up with the manager of the club, who escalated it to the regional manager. Both of them said they would not refund the money. They're aware of what they're doing wrong. They simply prefer to keep the money than to remedy it. "Great customer service" means being polite, as long as it doesn't cost them anything. Even when they had no real right to the money in the first place.
ETA: Re, the response from the owner. I brought it up with the manager of the club, who escalated it to the regional manager. Both of them said they would not refund the money. They're aware of what they're doing wrong. They simply prefer to keep the money than to remedy it. "Great customer service" means being polite, as long as it doesn't cost them anything. Even when they had no real right to the money in the first place.
Just signed up today with Tommy. Very helpful and transparent with costs and what comes with the membership. The location is on the quieter side and well maintained. Highly recommend for those that are looking for a gym that has a good selection of equipment and multiple locations throughout the city.
I REALLY DO LIKE THIS FITNESS CENTER, THEY HAVE SOME EXTRA EXCLUSIVE EQUIPMENT , THAT I LIKE SUCH AS THE SUPER SQUAT , THEY HAVE A HIP THRUST MACHINE THAT HAS A DEEP ARCH IN IT, PLUS THEIR WEIGHTS ARE IRON, LOVE I ENJOYED THE LOCATION AND THE FRONT DESK REPRESENTATIVE DAMIEN WAS VERY NICE...
I visited this location and left disappointed. Although the staff was VERY nice the gym itself was not. There are very little windows, some machines were out of order (stair master, rowing machine), treadmills did not quickly change to the speed desired, mirrors near the stretching areas don’t go all the way down to the floor and there is no spin room. And finally, the locker room looked dirty and outdated (Wallpaper falling off, holes in the wall) it needs to be renovated ASAP.