The Knowledge Academy

Spam company. They told me i dont need to go LIBF examination to get Cemap certification. They also told me over the phone, Only KNOWLEDGE ACADEMY CEMAP certification is enough. After research and call around i found you must need to go through examination process at LIBF. I changed my mind and saved my money and enrolled with SIMPLY ACADEMY (Genuine). Please BEWARE and don’t loose your money to this SPAM COMPANY.

Avoid this company at all costs. They’re mis-selling courses, telling potential candidates that the courses are comprehensive and include all the material necessary to successfully pass the exam, the content of their online courses is the absolute bare minimum and not enough to successfully pass any exam without substantial home study and purchasing additional materials.
You’re better off just purchasing the literature yourself and self studying.
They use persuasive sales tactics to get you to proceed with the purchase but fail to mention that their courses are non-refundable.
The customer service and after sales team is an absolute joke and they’re not interested in anything except taking your money. Once you’ve make payment they wipe their hands of you.
They will cut the call when you try to ring them and when they do finally answer the team just fob you off.
Half of them can hardly speak English which makes communicating with them even harder.
£9 million after tax paid in dividends to the two directors last year which is taken from ripping off hard working people like myself.
Shame on you !
All the evidence I have is now being passed to the ombudsman and Barclaycard is disputing the purchase based on misrepresentation of products and services.

Would rate at minus numbers if I could!
Was sold 3 virtual courses to complete at home and sent an invoice with a 30 day deadline on it. I was chased at least twice a week for the payment, this should have been my first red flag.
Each course was sold to me as '8hours of on demand video' but when I got to them, one was as little as 58 minutes and the longest was an hour and a half! One course was extremely glitchy and I had to constantly reload the page. Another course had terrible audio, cutting out with interference. This one also had spelling or grammatical errors on screen.
Abysmal quality considering the price.
Did I learn much? Well, I saw out each of the courses, thinking surely there must be something of value here, but two of the courses, even though one had 'Masterclass' in the title, was more like 'xyz for dummies'.
Perhaps if there was 8 hours of content to get through, we would have got to the nitty gritty of what I thought I was going to learn.
When I gave them this exact feedback, I have been met with excuses.
'But there's 3 x 5 minute exercises and allowance for note taking' - note taking does not take up to 7 hours and doesn't excuse the fact your website states '8 hours of on demand VIDEO'.
'You can't have a partial refund because you signed the t&c's that state this is non-refundable' - well I would love to know what trading standards think of a company selling a product as something it isn't with absolutely no preview or sample of the terrible quality and refusing a refund when it didn't meet the expectations it was sold at.
Honestly - avoid at all costs.

After several conversations with a sales agent I bought a course to learn about a system configuration for which I didn't have access to the system. I had highlighted this during the sales process and was told, that I would receive the needed training materials and a system access for testing. I only got access to an online platform fully theoretical and no access to the system, nor materials to take away. Once the online access is clsoed, you remain with nothing in your hands. Paid more than 3000 for this, and once I started and saw that the course was useless, was not offered any of the promised materials or testing bench. Will never use again this academy.

A friend recommended the Knowledge Academy to me as she had completed her qualification with them some years ago and had a great experience.
Unfortunately this was not the same for me, I am extremely disappointed to say the least.
I originally opted for self study option of the Prince2 but once I recieved the course material thought it would be best to go for the tutor led option. What a waste of time. The tutor simply went through the presentation that was avaliable via the course materials. I paid for both foundation and practitioner, the practitioner course was literally a day going through a mock paper.
I have had very little support from the knowledge academy and it seems that they are very uninterested in my experience and putting it right.
Research other providers before spending your hard earned cash on this company

One star is for my classroom teacher only, Laura Stanley, she's amazing.
This company is shambolic, unprofessional and highly disorganised.
When I first signed up with the Knowledge Academy I signed up for the e-learning package and spent months using the video and e-book provided by them to learn and study. I changed to learn via the virtual learning course with Laura Stanley and I noticed what I had previously learnt wasn't the same, and then it was confirmed that I had been issued outdated materials. The response I received was useless. Which speaks to the overall company.

I don't know what happened to this company but it seems that they have thrown everything out of the window that would make them a professional and pleasant company to deal with.

They are incredibly slow, uncommunicative and will keep you forever waiting for getting courses activiated or exams booked. They are always out of office, absent or whatever they are.

Find another place to get your certification because definetely for the price you don't have to do it either.