DIOR New York Manhasset

if you pay cash, they will not refund you by original payment (even if it is stated in the return policy)

If I have to give a place a rating for customer service I’d give this place 0 stars. It is worth the commute into NYC if you want to buy anything. Don’t waste your precious time on this location

Great customer service! Always a positive and pleasant experience! Thank you to my sales person Colin who is always helpful! Highly recommend using Colin if you visit Dior in Manhasset!

I’ve shopped at this location multiple times and the latest encounter with their sales associate was so disappointing. I purchased a bag from them, however, the bag had quality issues upon wearing it for the first time. I brought the bag to get a refund and because I wore it once they wouldn’t honor it although the quality issues were 100% a manufacturer issue. I also texted the sales associate and called the boutique 7 times before going in person and they never once replied or picked up their phone.

We always have a seamless experience here. Everyone is very helpful and welcoming. From the whole front strip of Americana, this store has the best welcoming and accommodating staff. While everyone is excellent there, Colin is our preferred SA. Very knowledgeable and attentive to what our interests are. He always provides us with stellar 5 star experience!

My first shopping experience at Dior was a success. Linda was very friendly and took every request I had with pleasure. I ended up purchasing a pair of earrings. She offered to have a new pair shipped to me, but I decided to take the pair from the store. They have a selection of leather goods, shoes and clothing here.

Stone cold salesperson the entire store!!! My wife and I went to the store today, security told us to just wait inside by the door and someone will be with us shortly. At least two of the sales ladies were on their phones when we came in, they saw us standing there but didn’t even bother to approach and talk to us. They had us stood there for at least 10mins. If the salesperson were too “busy” why couldn’t they just let us walk around in the store by ourselves? Only 2-3 customers were in the store during that time, so we just walked away! Will never return to that store again! Bad management, bad salesperson will ruin the brand!

I went for the first time to buy Dior sandals and was very excited thinking it was going to be a great experience or at the very least receive a better treatment. the sales associate was rushing me the entire time and kept insisting I should take another color. Also, he lied about the sizes that were available in the different colors. I asked if the blue or pink sandals were available in my size but he instantly responded “no” without checking. From start to finish I was only in the store for 20 minutes and there were only 2 other customers in the entire store so I didn’t understand what was the rushing about plus there was no line outside. My whole experience was not pleasant and not what I was expecting especially being a designer store. I don’t like writing reviews but my hope is that whoever sees it from the store makes a change in the way customer service is being handled.