Local Guides World
Reviews — 8
Absolutely great. They are doing a great cooking show, involving the customers. It's a live cooking done by experienced staff. The food tasted very well and they were taking care of special requirements. 100% recommendation.
This place is FANTASTIC! Cannot recommend enough the fact you need to go here! It is unreal! The atmosphere and staff make the experience so personable and the fact they cater for gluten allergy is top notch! Whole experience was 10/10.
Came here for my brothers 21st birthday & safe to say we was very impressed. The chef who cooked for us was brilliant and made our sitting a good one. The food tasted brilliant & the atmosphere was really enjoyable, the chef had a good laugh with us. They were able to cater for gluten allergies too.
My first experience of this style of restaurant and I wasn't disappointed! Plenty of food across the course of the evening, and a very fun engaging server! Set menu 1 was a good choice and mix of meats!
The first time here, I opted for the sea food and meat set menu (not a big sea food fan), from start to fininsh to service was excellent. The food was amazing. I really enjoyed the lobster as the chef cooks and presents it in a way you can just enjoy it without all the messing about it. Egge fried rice was the best I've ever had, loved the free shots before we left, truly love this place, can't wait to get back.
Started off well, but ended unprofessional and a straight up con attempt.
I ordered the "Land & Sea" and when the lobster arrived on the plate to be cooked I could see the lobster was comically tiny. Legitimately had bigger tiger prawns, as you'll see from the photo I took.
I told the chef the lobster was too small for me, and was dismissed with "That's one of the bigger ones". He then proceeded to cook it despite my disappointment and flagging I wasn't happy with it. 🤦♂️
When the dish was served I said again that I was not happy with it and I went to tell someone away from the table. They said they would "sort it" but they did nothing.
I asked one of them to take it away and needed a new dish for the "Land" element of the order. The chef again tried to argue with me at the table. 🤦♂️
To put it in to perspective, the edible bits of the lobster were the 4x penny-sized bits at the bottom of the photo and the claw which was ~3cm in length.
At the end when the bill arrived they tried to charge the full £40 for the order. 🤦♂️
I asked for the manager who then came to argue with me about the portion. I explained that I told them multiple times and they chose to cook the lobster anyway expecting me to pay for it. The manager said "well I can take £20 off", I said that would be fine as I ate the rest. She then tried to argue with me again... I said I'm not interested in arguing and she said she wasn't arguing and then started to argue again... Couldn't make it up! 🤦♂️
At one point we were ready to remove the whole service charge which would have come to over £100 given the size of the bill.
Incredibly unprofessional and amateur service. Truly an embarrassment vs many other Teppanyaki restaurants out there.
If you're looking for good value and service you should not book an event at Hanahana.
I ordered the "Land & Sea" and when the lobster arrived on the plate to be cooked I could see the lobster was comically tiny. Legitimately had bigger tiger prawns, as you'll see from the photo I took.
I told the chef the lobster was too small for me, and was dismissed with "That's one of the bigger ones". He then proceeded to cook it despite my disappointment and flagging I wasn't happy with it. 🤦♂️
When the dish was served I said again that I was not happy with it and I went to tell someone away from the table. They said they would "sort it" but they did nothing.
I asked one of them to take it away and needed a new dish for the "Land" element of the order. The chef again tried to argue with me at the table. 🤦♂️
To put it in to perspective, the edible bits of the lobster were the 4x penny-sized bits at the bottom of the photo and the claw which was ~3cm in length.
At the end when the bill arrived they tried to charge the full £40 for the order. 🤦♂️
I asked for the manager who then came to argue with me about the portion. I explained that I told them multiple times and they chose to cook the lobster anyway expecting me to pay for it. The manager said "well I can take £20 off", I said that would be fine as I ate the rest. She then tried to argue with me again... I said I'm not interested in arguing and she said she wasn't arguing and then started to argue again... Couldn't make it up! 🤦♂️
At one point we were ready to remove the whole service charge which would have come to over £100 given the size of the bill.
Incredibly unprofessional and amateur service. Truly an embarrassment vs many other Teppanyaki restaurants out there.
If you're looking for good value and service you should not book an event at Hanahana.
Fantastic experience. Eddie, our chef, was excellent. The food was delicious, especially the prawns, I don't usually like hot prawns but they were amazing.
Fantastic atmosphere and great to see the food cooked infront of you and to be involved with it. The steak was slightly overcooked, but not enough for me to rate this place less than 5 stars. We are already looking forward to going back.