Big Backpackers Hostel

Stayed here first night. Unfortunately it was a 4 male share room with two bunks. I roll in my sleep every half roll felt like bed was going to tip.

Price on room was too much for a share room. 50.00 per night. No privacy, no choice on bed when put into a room with 2 already in bed, Elavator was out of service.

Don't get me rong. I'd stay there again if I did not have a choice. Good staff service at desk and night crew. Unfortunately I was locked out of room as I grabbed wrong card in the dark out of the bag.

Came to BIG as a last minute decision and I am pleased I did. The staff are amazing Gemma on the front desk, and Harry the caretaker - just amazing, kind, and helpful. Location is perfect and close to everyone, facilities are good, single room ensuite was just what I needed. Highly recommend this place for anyone travelling through Sydney. Thanks guys.

Josefina and Kamilo at the reception were really great and helped us for little things we needed. The atmosphere in the hostel is nice, with a little partying going on if you want it but also calm in the rooms 😊
It's super clean and tidy! The kitchen is very well equipped too!
Overall I think it's one of the best hostels I've been to 😃

I booked this on AirBnb, the room was very rudimentary but it was all I needed and very good value, especially considering the location. My stay was a very pleasant one. I was only in town for one evening on business, I was a little out of sorts having been travelling and as soon as I arrived I was greeted with an incredibly warm smile from a woman at reception called Josefina. They kindly let me store my bags for an hour or two as I'd arrived early. On my return I was greeted by another equally friendly and genuinely engaged staff member called Dylan. The staff here made me feel very safe and right at home. A pleasant experience all round.

Very beautiful location, easy to access near by shops and trams and amazing warm room temperature for winter and very friendly room mates. I love it. inside the hostel there were many beautiful hangouts things. enjoy a lot.Thank you Josefina for your beautiful service and 🫶I am loving it.See you next time 🌸

Had a great stay here. Went for a private room as last minute the price was good. The room was tidy with everything you need. Nice bed and an en-suite bathroom with really good shower etc. The staff went out of their way and helped me out to organise a suitcase being delivered, which was really helpful for me. We could also leave our bags in secure lockers while we went out for the day after checking out. Overall it was great, thank you!

Stayed here for over a week and overall would NOT recommend at all.
The cleanliness was ok but the (unisex) bathrooms really need updating. Female travellers felt uncomfortable as the shower and toilet doors have large gaps in where you can easily see through. One lock on the shower didn’t even work.
The staff were not welcoming or friendly and gave little information about the hostel, facilities, activities etc. The staff were unhelpful and barely at reception. The whole hostel has a “clique” atmosphere (which the staff are in) with mostly long term stays. I was not aware of the times staff clean the kitchen daily as there are no signs or communication. When packing my food away to check out at 11am, a staff member came into the kitchen and shouted at a few of us that it was “bullshit” we were using the kitchen at this time, despite only giving a 10 minute warning sign which you can only see outside of the kitchen! Really unprofessional and rude. Seems odd to clean the kitchen at checkout time.
The beds and mattresses are really old so make so much noise. The lockers are metal which again make too much noise. I stayed in two different rooms and they both smelt off, on one night, myself and the others in the dorm were even woken up at midnight as the hostel has double booked a bed!
The overall atmosphere was really “off” and unfriendly, including the multiple signs that are really condescending! There is also a breakfast advertised which just doesn’t exist so needs taking off the website as this is false advertisement!