Elements Massage

I was a long-time member of Elements, but decided to end my membership as it was getting too expensive and I wasn't making good use of it. When I cancelled the membership, I had a number of massages "banked". I was told that these could be converted to gift cards or remain in their system without expiration. Stupidly, I told them to leave them in their system instead of gift cards. My wife used one of the massages a year later without issue, however the same cannot be said of the final massage. When scheduling, my wife told the person she would be using a credit, but at the CONCLUSION of the massage, she was charged the full, non-member price. (It would have been nice to know this BEFORE the massage took place). The GM said there was a change of ownership, and the new owners would not live up to the promises that were made at the termination of my membership. I understand that there was a long duration between my cancellation and the most recent massage, but I never worried about an expiration date based on promises made. This is all very unfortunate, if Elements would have been honest when the appointment was scheduled, we could have avoided all of this. My wife did say that the massage was "nice but not worth $140+++". I will not return to Elements and I caution others as well.

Staff was welcoming from start to finish. Offered products but did not push, which was refreshing. My massage therapist, Aaron was very attentive and tackled all my needs within the session.

I had a wonderful and relaxing massage with Patricia today. The pressure was just perfect, and she asked a couple times if the pressure was good. I walked out incredibly relaxed and armed with info about hydration and other things I could do that could enhance my massage. I will absolutely go back and see Patricia again!

I’ve had a good experience with all of the massage therapists. However, I signed up for the membership plan and they upgraded my plan and started overcharging me $40 month extra. I didn’t notice until two months later, and when I called, the GM was not able to ascertain how that would’ve happened. I requested a refund for the difference but she said that all refunds were against policy. She issued me an hour credit, but it’s truly a shady business practice (and illegal?) to up charge people and then refuse to refund them. Buyer beware - check your accounts/charges!

Theresa P was my therapist and she was absolutely phenomenal. One of the best upper back/ neck massages I’ve had. She asks you what you want, and knows exactly what your muscles need. She is very sweet, too.

I had been a loyal customer at Camelback Elements Massage for quite some time, with a particular masseuse who was excellent. Unfortunately, that all changed when my go-to masseuse left. The worst part? The place didn’t bother to inform me until I had already taken time off work and physically showed up for my appointment. No effort was made to make this right; instead, the staff acted like they were the ones wronged.

I had a few credits left, and one of them expired while I was away from Phoenix. When I returned and tried to book a massage, I was informed that the credit had expired. Despite being fully paid for, they refused to honor it unless I signed a new contract. Tyler (manager) and Mckenzie (general manager) made it clear that they were more interested in trapping me into another contract than actually providing good customer service.

Sorry, but I’m not giving Camelback Elements Massage another chance to disappoint me, and I suggest you don’t either. There are plenty of other places in town where your time, money, and loyalty will be valued.

Sheila is a wonderful massage therapist. She takes her time and sets a relaxing atmosphere. Elements staff are always polite and professional. I’ve had a great experience