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Polished hotel offering a restaurant, 2 bars & a spa, plus a terrace featuring lagoon views.
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Reviews — 6
Modern beautifully renovated former glass factory on Murano Island, full of art and glass sculptures! Further from touristy Venice, but actually nice to be more quiet and peaceful. Lovely shops and restaurants. Private hotel dock and water taxi to Venice makes it easy to get to the city center. A bit less convenient, but worth it.
My wife and I stayed at this hotel from Nov 1 - 11, 2024 and were tremendously impressed.
The Hotel and the room was very clean.
The staff was friendly, dedicated, hardworking and helpful, especially the front desk (Susanna) who checked us in on the first night.
The breakfast buffet was excellent with many tasty choices.
The Hotel had a gym that I used a couple of times. It was clean and in good repair.
Murano Island is a gem, its definitely on the quiet side once the sun sets and the day trippers from Venice leave for the day.
Highly recommend this Hotel.
The Hotel and the room was very clean.
The staff was friendly, dedicated, hardworking and helpful, especially the front desk (Susanna) who checked us in on the first night.
The breakfast buffet was excellent with many tasty choices.
The Hotel had a gym that I used a couple of times. It was clean and in good repair.
Murano Island is a gem, its definitely on the quiet side once the sun sets and the day trippers from Venice leave for the day.
Highly recommend this Hotel.
Our stay at the hotel was, overall, very enjoyable. The location is exceptional—peaceful, quiet, and perfect for those seeking tranquility away from the crowds. If you’ve visited Venice before and want to experience something new, this is an excellent option. The island of Murano is stunning, and staying here offers a fresh perspective of the area.
The hotel itself is modern, stylish, and in many ways feels like a five-star property—though not when it comes to housekeeping. We stayed in a room on the second floor with a lovely view of the courtyard. Upon arrival, we were warmly welcomed by a very kind and polite young man at reception, who took the time to explain everything about the hotel and provide helpful tips about the city. His professionalism and friendliness set the tone for our stay.
Breakfast was served in our room for €17 per person. While the selection was simple, everything was fresh and tasty. The room had all the amenities you’d expect: a coffee machine, a kettle, and an air conditioner that could be set to heating, which was a nice touch. The bed and pillows were exceptionally comfortable, ensuring a great night’s sleep. Additionally, the hotel offers an easy online service to request extras like slippers or bathrobes, which was very convenient.
During our stay, I used the gym. It was well-equipped with all the basics, and water was provided. However, it was uncomfortably hot when I arrived, and I had to adjust the temperature myself. Another downside was the lack of disinfectants for cleaning equipment and the absence of towels, which could be improved.
We also booked two 50-minute massages at the spa, but unfortunately, the experience fell short. The massages were mediocre and far from professional. The therapists didn’t seem well-trained—it felt more like being lightly patted rather than receiving a proper massage. At times, the pulling of my arms was even uncomfortable. I wouldn’t recommend the spa services based on this experience.
On a brighter note, Sara from the staff organized a wonderful tour for us. She was extremely helpful, communicating with us online to tailor the itinerary to our preferences. This level of personalized service was truly impressive and added a lot to our stay.
However, the major issue during our visit was the cleanliness of the room. When we arrived, we noticed significant dust on the floor, mold in the shower, an empty tissue box, only one roll of toilet paper, and dirty dishes. This was disappointing for a hotel of this caliber, and I’ve attached photos to show the issues.
Even after cleaning services, the floor remained dirty, and on multiple occasions, we found pillows left on the floor. We raised these concerns with the reception staff, who were very understanding and took immediate action. Elizabeth, in particular, personally ensured that our room was cleaned thoroughly, which was much appreciated. She also went above and beyond by helping me purchase jewelry, checking availability at a nearby store on my behalf—an example of the excellent service the staff can provide.
This hotel, while officially four stars, has many qualities that remind you of a five-star experience, from the modern design to the outstanding staff. Unfortunately, the housekeeping falls far below this standard. My apartment is honestly cleaner, and I don’t clean every day! This is an area that urgently needs improvement.
Thank you for a memorable stay—despite the issues, we enjoyed it overall and hope to see better housekeeping standards in the future.
The hotel itself is modern, stylish, and in many ways feels like a five-star property—though not when it comes to housekeeping. We stayed in a room on the second floor with a lovely view of the courtyard. Upon arrival, we were warmly welcomed by a very kind and polite young man at reception, who took the time to explain everything about the hotel and provide helpful tips about the city. His professionalism and friendliness set the tone for our stay.
Breakfast was served in our room for €17 per person. While the selection was simple, everything was fresh and tasty. The room had all the amenities you’d expect: a coffee machine, a kettle, and an air conditioner that could be set to heating, which was a nice touch. The bed and pillows were exceptionally comfortable, ensuring a great night’s sleep. Additionally, the hotel offers an easy online service to request extras like slippers or bathrobes, which was very convenient.
During our stay, I used the gym. It was well-equipped with all the basics, and water was provided. However, it was uncomfortably hot when I arrived, and I had to adjust the temperature myself. Another downside was the lack of disinfectants for cleaning equipment and the absence of towels, which could be improved.
We also booked two 50-minute massages at the spa, but unfortunately, the experience fell short. The massages were mediocre and far from professional. The therapists didn’t seem well-trained—it felt more like being lightly patted rather than receiving a proper massage. At times, the pulling of my arms was even uncomfortable. I wouldn’t recommend the spa services based on this experience.
On a brighter note, Sara from the staff organized a wonderful tour for us. She was extremely helpful, communicating with us online to tailor the itinerary to our preferences. This level of personalized service was truly impressive and added a lot to our stay.
However, the major issue during our visit was the cleanliness of the room. When we arrived, we noticed significant dust on the floor, mold in the shower, an empty tissue box, only one roll of toilet paper, and dirty dishes. This was disappointing for a hotel of this caliber, and I’ve attached photos to show the issues.
Even after cleaning services, the floor remained dirty, and on multiple occasions, we found pillows left on the floor. We raised these concerns with the reception staff, who were very understanding and took immediate action. Elizabeth, in particular, personally ensured that our room was cleaned thoroughly, which was much appreciated. She also went above and beyond by helping me purchase jewelry, checking availability at a nearby store on my behalf—an example of the excellent service the staff can provide.
This hotel, while officially four stars, has many qualities that remind you of a five-star experience, from the modern design to the outstanding staff. Unfortunately, the housekeeping falls far below this standard. My apartment is honestly cleaner, and I don’t clean every day! This is an area that urgently needs improvement.
Thank you for a memorable stay—despite the issues, we enjoyed it overall and hope to see better housekeeping standards in the future.
We arrived at night so the pics might be a bit dark. NH Murano was the best decision to be away from the crazy crowds of Venice. It’s new and better value for money than if we stayed in expensive Venice.
Great service. They booked our airport transfer via private water taxi. Susanna in the front desk was sooo lovely. She booked a place for dinner and gave us all the details we needed for our stay plus had some wonderful recommendations.
Breakfast buffet by the sea was is lovely. The most important part is that the American bacon is crispy.
Great service. They booked our airport transfer via private water taxi. Susanna in the front desk was sooo lovely. She booked a place for dinner and gave us all the details we needed for our stay plus had some wonderful recommendations.
Breakfast buffet by the sea was is lovely. The most important part is that the American bacon is crispy.
We had an Amazing stay, we Just love this hotel and Elisabetta at the Front desk was incredible, Always with a huge smile on! The Spa Is great, thank you Maria for your message! Matteo and Irene are superb, keep on shining! The only negative aspect which I now want to mention, since It has never improved, Is the breakfast. I would rather prefer to pay more but have more options and quality! Coffee machine at the restaurant needs to be set correctly or the coffee Is not good. I have been Told twice by the breakfast staff that the coffee Is not good and It wasn't but It can easily be fixed. I Will be back next month! Happy Christmas holiday! <3
New hotel (street view not yet updated!) with very nice decor and modern touches. We had a terrace suite that had plenty of room, was nicely decorated and very clean. Beds were very comfortable, the shower was powerful and all the amenities were there (you have to ask for an iron/board but it arrived immediately).
Staff are very friendly and helpful providing advice on boat routes/maps/places to visit/restaurants etc.
15 min boat to Venice keeps you close but out of the hustle and bustle chaos.
Would stay here again without looking around if we returned ho Murano/Venice.
Staff are very friendly and helpful providing advice on boat routes/maps/places to visit/restaurants etc.
15 min boat to Venice keeps you close but out of the hustle and bustle chaos.
Would stay here again without looking around if we returned ho Murano/Venice.
